Summary
Overview
Work History
Education
Skills
Affiliations
Core Strengths And Competencies
Websites
Timeline
Generic

Lauren Affourtit

Clermont

Summary

Dynamic healthcare operations leader with a proven track record at Centurion Health, enhancing service quality and reducing vacancy rates by 35%. Expert in workflow optimization and cross-functional leadership, fostering a mission-driven culture while ensuring compliance and audit readiness. Skilled in KPI management and workforce development, driving impactful patient care outcomes.

Overview

15
15
years of professional experience

Work History

Regional Director of Healthcare Operations

Centurion Health
Clermont
11.2018 - 02.2024
  • Owned healthcare operations across six high-volume sites, developing frictionless patient workflows and elevating service quality.
  • Led design and rollout of KPI dashboards to monitor patient experience and cut service delays by 15%.
  • Oversaw implementation of provider credentialing reforms, decreasing regional vacancy rates by 35%.
  • Managed all Florida women’s correctional health programs, including the nation’s largest female facility.
  • Optimized multi-channel communications in high-need settings, improving retention and satisfaction metrics by 22%.
  • Served as key operational partner across clinical and state agency stakeholders to enhance care accessibility.
  • Improved service access and eliminated systemic bottlenecks.
  • Built cross-functional partnerships and culture of performance.
  • Maintained perfect audit-readiness throughout tenure.

Health Services Administrator

Centurion Health / FLDOC
Clermont
01.2012 - 11.2018
  • Managed daily operations for a correctional facility with a focus on access, engagement, and outcomes.
  • Reduced staff turnover by 30% through strategic hiring and onboarding.
  • Designed new workflows to streamline care across pre-visit, visit, and post-visit touchpoints.
  • Delivered zero-deficiency audits and launched continuous improvement programs.
  • Managed staffing schedules and budgets with a focus on compliance and cost-efficiency.
  • Reduced operating expenses by 12%.
  • Recognized for leadership and regulatory excellence.
  • Cultivated an accountable, mission-driven team culture.

Health Information Manager / Medical Records

FLDOC
Clermont
01.2009 - 01.2012
  • Oversaw documentation systems and medical records operations, preparing the groundwork for successful EMR adoption.

Education

Bachelor of Arts - Psychology

Ashford University
01.2012

Skills

  • Operational leadership
  • Clinical compliance
  • Workforce development
  • Multi-site operations
  • Regulatory standards
  • Workflow optimization
  • Strategic planning
  • Provider credentialing
  • KPI management
  • Budget oversight
  • HIPAA and OSHA compliance
  • Cross-functional leadership
  • Audit readiness
  • Value-based care strategies
  • Staff engagement
  • EMR systems expertise
  • Quality enhancement

Affiliations

National Commission on Correctional Health Care (NCCHC)

Core Strengths And Competencies

  • Operational Leadership
  • Clinical & Compliance Expertise
  • People & Culture
  • Multi-Site Healthcare Operations
  • NCCHC, ACA, FLDOC Standards
  • Workflow mapping
  • Strategic Planning
  • Credentialing & Provider Readiness
  • KPI tracking
  • Budget Management
  • HIPAA/OSHA Compliance
  • Cross Functional Team Leadership
  • Audit & Survey Readiness
  • Value-Based Care Implementation
  • Staff Engagement & Retention
  • EMR Systems (Epic, Cerner)
  • Quality Improvement
  • Collaborative Team Culture

Timeline

Regional Director of Healthcare Operations

Centurion Health
11.2018 - 02.2024

Health Services Administrator

Centurion Health / FLDOC
01.2012 - 11.2018

Health Information Manager / Medical Records

FLDOC
01.2009 - 01.2012

Bachelor of Arts - Psychology

Ashford University

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