LAUREN A. HIGGINS
Hampstead,NC
Summary
Business professional with strong foundation in administrative and support roles. Known for enhancing office productivity and supporting key business functions through efficient organization and communication. Focused on team collaboration and results, adaptable to changing business needs. Skilled in calendar management, document preparation, and client relations.
Overview
12
12
years of professional experience
Work History
Leasing Specialist
Hawthorne Residential Partners LLC
09.2025 - Current
- Facilitated leasing processes by conducting property tours and showcasing amenities to prospective tenants.
- Managed lease administration tasks, ensuring compliance with company policies and local regulations.
- Collaborated with marketing teams to develop promotional strategies that increased property visibility.
- Trained and mentored new leasing agents on effective sales techniques and customer service excellence.
- Analyzed market trends to provide strategic recommendations for pricing adjustments and occupancy goals.
- Established rapport with residents to enhance retention through proactive communication and support initiatives.
- Streamlined application processing procedures, reducing turnaround time for lease approvals significantly.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
Business Assistant
Heartland Dental LLC
06.2024 - 03.2025
- Managed scheduling and appointment systems optimizing patient flow and resource allocation
- Coordinated schedules and appointments for dental staff, enhancing operational efficiency
- Provided support during periods of high work volume or staffing shortages to maintain a seamless flow of operations
- Coordinated daily operations to ensure efficient workflow in dental practices
- Developed knowledge of company products and services to make suggestions according to customer needs
Mortgage Loan Coordinator
Regions Bank
06.2021 - 03.2024
- Coordinated documentation collection and verification for mortgage loan approvals
- Supported loan officers by managing and organizing borrower files, and entered into the loan origination system
- Coordinated with title companies, builders, real estate agents, and insurance providers facilitating timely ordering of appraisals, titles, surveys, and builder documents, streamlining loan processing and closings
- Provided back-up coverage for fellow Mortgage Loan Coordinators during high-volume periods and vacations
- Facilitated communication between loan officers and clients to streamline mortgage application processes
- Analyzed loan applications for accuracy, ensuring adherence to regulatory guidelines
- Oversaw quality control measures to minimize errors during the mortgage approval process
- Maintained a high level of expertise in loan program guidelines, enabling tailored recommendations for clients based on their unique financial needs
- Developed comprehensive reports tracking mortgage pipeline activity for upper management review
- Assisted in training new Mortgage Loan Coordinators
Administrative Assistant/Business Manager
Tisho Property Management
01.2021 - 05.2021
- Processed and tracked vendor payments and reconciliations, managed accounts payable and petty cash balances
- Managed applicant communications, screened rental applications, and coordinated lease processes
- Supported property manager with inspections and maintenance orders
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Leasing Consultant
Woodruff Property Management
10.2019 - 01.2021
- Reviewed and processed rental applications, conducted credit checks and income verifications
- Managed leasing documentation and payment records accurately
- Delivered clear communication of leasing terms, move-in expenses, and community policies
- Conducted property tours
- Prepared and processed lease agreements
- Collaborated with marketing team to create targeted advertising campaigns for available units
- Analyzed market trends to adjust rental pricing strategies, optimizing competitive positioning within the community
Team Leader
Chick-Fil-A
07.2014 - 09.2019
- Led team in delivering exceptional customer service, enhancing overall guest satisfaction
- Trained and developed team members, fostering a culture of continuous improvement and collaboration
- Implemented efficient workflow processes, reducing order fulfillment times during peak hours
- Resolved customer concerns promptly, maintaining positive relationships and loyalty
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
Skills
- Team Collaboration
- Judgment & Confidentiality
- Customer Service Excellence
- Problem Solving & Critical Thinking
- Detail-Oriented & Highly Organized
- Deadline-Driven & Results-Focused
- Adaptability in Fast-Paced Environments
- Excellent Communication & Interpersonal Skills
- Document Preparation
- CRM & Office Software
- Compliance Knowledge
- Appraisal & Title Ordering
- Mortgage Software Proficiency
- Data Entry & Financial Reporting
- Vendor & Third-Party Coordination
- Loan Processing & Documentation
Timeline
Leasing Specialist
Hawthorne Residential Partners LLC
09.2025 - Current
Business Assistant
Heartland Dental LLC
06.2024 - 03.2025
Mortgage Loan Coordinator
Regions Bank
06.2021 - 03.2024
Administrative Assistant/Business Manager
Tisho Property Management
01.2021 - 05.2021
Leasing Consultant
Woodruff Property Management
10.2019 - 01.2021
Team Leader
Chick-Fil-A
07.2014 - 09.2019