Lauren Alampi
Havre de Grace,MD
Summary
Highly-motivated employee with desire to take on new challenges assisting the individuals and families of Maryland. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Lead WIC Services Associate
State of Maryland
Edgewood, MD
06/04/20 - Current
- :Greets clients and records attendance in WOW system. Explains paperwork to WIC applicants. Accepts and screens telephone calls and schedules appointments. Contacts clients who missed appointments to re-schedule.
- Determines WIC eligibility correctly. Documents income, address, identity, immunizations, and breastfeeding statistics in the WIC WOW computer system.
- Completes health measurements and gathers nutritional information to identify nutritional risks.
- Provides general health and nutrition information to clients through individual and group sessions. Evaluates and refers clients to other health, food assistance, and social service programs as needed. Refers to Certified Professional Authority for high-risk counseling.
- Educates participants regarding benefits and contraindications of breastfeeding. Refer participants to breastfeeding peer counselors for additional support. Promotes breastfeeding in the community.
- Makes referrals to other community agencies to assist in other household or individual needs, such as Healthcare, housing, food etc.
- Issues benefits and e-WIC card. Marks attendance and makes subsequent appointments at nutrition education/benefit pick up or enrollment appointments.
- Covers clinical and front desk duties for WIC staff as needed during approved and unapproved leave.
- Assigns, reviews and approve the work of and train lower-level WIC Service Associates.
- Completes monthly monitoring reports to ensure accurate issuance of benefits and client participation.
- Accepts responsibility for special projects as assigned. Participates in Emergency Preparedness training or actual events.
Family Investment Specialist Lead Worker
State of Maryland
Aberdeen, Maryland
06.2018 - 02.2020
- Assigns and reviews the work of and trains lower-level Family Investment Specialists for completeness, accuracy, application of and compliance with State and federal policies, procedures, laws, rules and regulations
- Interviews customers to determine eligibility and need for FIA programs
- Elicits information as to family composition, employment, health status, financial obligations, parental status and living arrangements
- Explains program requirements and procedures to individuals or in a group setting
- Checks public records, such as birth records and real estate transactions
- Contacts individuals, employers, landlords, attorneys, financial institutions, medical offices, and government and community agencies to obtain, verify or clarify information required for eligibility determinations, such as income, resources, residency and household composition
- Determines program eligibility in accordance with federal, State and local laws, policies, procedures, rules and regulations
- Calculates incomes and resources to establish benefit level
- Records and updates information in automated databases and classifies and codes errors for statistical analysis
- Contacts customers regarding discrepancies and refers questionable cases to the fraud unit for further follow-up
- Provides information on and makes referrals to service agencies, organizations and vendors for appropriate services to meet customer health, housing, food, employment, child care and transportation needs
- Monitors progress and applies appropriate sanctions when necessary
- Provides basic counseling and problem solving support
- Serves as an advocate on behalf of customers
- May give testimony of case study findings at hearings, appeals and court hearings as a representative of the Department
Family Investment Specialist
State of Maryland
Aberdeen, MD
01.2010 - 05.2018
- Interviews customers to determine eligibility and need for FIA programs
- Elicits information as to family composition, employment, health status, financial obligations, parental status and living arrangements
- Explains program requirements and procedures to individuals or in a group setting
- Checks public records, such as birth records and real estate transactions
- Contacts individuals and employers, to obtain, verify or clarify information required for eligibility determinations, such as income residency and household composition
- Determines program eligibility in accordance with federal, State and local laws, policies, procedures, rules and regulations
- Calculates incomes and resources to establish benefit level
- Records and updates information in automated databases
- Provides information on and makes referrals to service agencies, organizations and vendors for appropriate services to meet customer health, housing, food, employment, child care and transportation needs
- Provides basic counseling and problem solving support
- Serves as an advocate on behalf of customers
Education
Some College (No Degree) - Educational Psychology
Harford Community College
Bel Air, MDHigh School Diploma -
C.Milton Wright High School
Bel Air, MDSkills
- Leadership Qualities
- Management Support
- Data Entry
- Preparing reports
- Program Support
- New Hire Training
- Customer Engagement
- Customer Service
- Attention to Detail
- Engaging with Diverse Customers
Timeline
Family Investment Specialist Lead Worker
State of Maryland
06.2018 - 02.2020
Family Investment Specialist
State of Maryland
01.2010 - 05.2018
Lead WIC Services Associate
State of Maryland
06/04/20 - Current
Some College (No Degree) - Educational Psychology
Harford Community College
High School Diploma -
C.Milton Wright High School