Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Hi, I’m

Lauren Albanese

Winter Garden,FL
Lauren Albanese

Summary

Hi, my name is Lauren. Thanks for stopping by!

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Personable, reliable and dedicated to the company and guests. Known for best-in-class customer service and top-notch friendliness.

Overview

10
years of professional experience
1
Certification

Work History

Frontier Airlines

Flight Attendant
05.2023 - Current

Job overview

  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Answered passenger questions and provided solutions to issues arising during flights.

Norwegian Cruise Line- Promotion

Guest Experience Coordinator
06.2022 - 05.2023

Job overview

  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Contacted previous guests and potential visitors regarding their travel experience
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Norwegian Cruise Line- Promotion

Live Chat Specialist
02.2022 - 06.2022

Job overview

  • Handled inbound customer chat conversations from a high-traffic website.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Documented all customer information accurately in computer system, providing dated notes for future reference.
  • Worked closely with each customer to carefully resolve issues within timely fashion.

Norwegian Cruise Line

Cruise Specialist
11.2020 - 01.2022

Job overview

  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Halloween City

General Manager
09.2020 - 11.2020

Job overview

  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory control, cash control and store opening and closing procedures.

Nicholas

District Manager
10.2019 - 10.2020

Job overview

  • Built positive and productive relationships with store and field leadership.
  • Supervised 3 locations to enforce high-quality standards of operation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Worked diligently to resolve unique complaints, promoting loyalty and enhancing operations.
  • Modeled best practices for sales and customer service.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Jenkinsons Bordwalk

Assistant Manager- Promotion
03.2013 - 10.2019

Job overview

  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Delegated assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

Southern New Hampshire University
Hooksett, NH

Associate of Arts from Hospitality
05.2023

University Overview

Point Pleasant Borough High School
Point Pleasant Beach, NJ

High School Diploma
06.2016

University Overview

Skills

  • Time Management
  • Evacuation Procedures
  • Upselling Products and Services
  • Safety Regulation Compliance
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Proactive Self-Starter
  • Cultural Awareness and Sensitivity
  • Loyal leadership approach
  • Strategic planning
  • Detail Orientation

Certification

  • First Aid/CPR Certified
  • FAA Flight Attendant Certificate
Availability
See my work availability
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Flight Attendant
Frontier Airlines
05.2023 - Current
Guest Experience Coordinator
Norwegian Cruise Line- Promotion
06.2022 - 05.2023
Live Chat Specialist
Norwegian Cruise Line- Promotion
02.2022 - 06.2022
Cruise Specialist
Norwegian Cruise Line
11.2020 - 01.2022
General Manager
Halloween City
09.2020 - 11.2020
District Manager
Nicholas
10.2019 - 10.2020
Assistant Manager- Promotion
Jenkinsons Bordwalk
03.2013 - 10.2019
Southern New Hampshire University
Associate of Arts from Hospitality
Point Pleasant Borough High School
High School Diploma
  • First Aid/CPR Certified
  • FAA Flight Attendant Certificate

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Lauren Albanese