Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Albert

Claremore,OK

Summary

Highly organized and detail-oriented person with more than 10 years experience supplying thorough, organized administrative support as well as 13 years of Physical Therapy experience. I continually maintain a positive attitude while interacting with demanding clients and varying working environments and settings. Serving as the primary point of contact for both treatment and scheduling needs of patients and caregivers. Primary point of contact for vendors and clients in a contracting setting. Primary point of contact for teachers and administration for all gross motor and senosry motor needs for students on Physical Therapy services on IEPs. I go above and beyond basic administrative tasks to ensure quality of care and results. Excellent work ethic and strength in boosting morale. Hard-working, multi-tasking with outstanding telephone, scheduling and documentation skills. Effective people skills and abilities to implement patient progress within limitations of working parameters. Exceptional interpersonal skills with staff, family and patients of high risk or complex home, school and medical situation. Effective abilities to establish good report and working relationships with clients as well as coworkers and outside support staff.

Overview

15
15
years of professional experience

Work History

Physical Therapist Assistant

Step By Step Physical Therapy
11.2020 - Current
  • Improved patient mobility by implementing personalized therapeutic exercise programs and manual therapy techniques.
  • Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
  • Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
  • Ensured accurate documentation of all patient interventions, progress notes, and billing information in electronic medical records.
  • Supported optimal patient care by maintaining a clean, safe, and organized treatment environment.
  • Helped pediatric patients reach developmental milestones through age-appropriate play-based interventions promoting gross motor skill development.

Physical Therapist Assistant

Integrative Physical Therapy
08.2017 - Current
  • Educated patients, teachers, school staff and family members regarding diagnosis, functional mobility and life skills as well as implementing aspects of the students individual IEPs.
  • Established a good report with teachers, paras, administration and family members to ensure carryover with therapy intervention
  • Work closely with school staff to ensure gross motor and sensory motor needs are met according to the needs of the individual student served on an IEP.
  • Planned individually-designed treatment programs to restore, maintain and improve physical function and mobility in the school setting, in order for the student to achieve maximum potential.
  • Provided teachers and school staff sensory and gross motor activities to improve regulation, strength and functional independence in the school setting.
  • Contributing team member to help establish and annually update students Individualized Education Plan

Office Manager

WARDCO Inc.
08.2017 - 08.2022
  • Assist contractor in daily tasks including scheduling, phone calls, client concerns, spread sheet updating, communication via email and telephone, establish accounts for new clients with utility and supply companies
  • Establish efficient workflow processes, monitor daily productivity and implement modifications to improve overall effectiveness of office personnel and activities
  • Prepare and distribute payroll for staff
  • Oversee inventory and office supply purchases
  • Compile annual reports for end of fiscal year budgets
  • Process accounts receivable and accounts payable
  • Liaison with vendors to order and maintain inventory of office supplies and contractor building materials
  • Perform accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations
  • Contact customers and vendors regarding unpaid and underpaid accounts to resolve any issues
  • Assist contractor with client change orders and insuring overall client satisfaction.

Physical Therapist Assistant

Home Therapy Resources Inc
05.2015 - 02.2018
  • Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments
  • Established a good report with caregivers and family members to ensure carryover with therapy intervention
  • Accurately completed insurance and Medicaid billing as well as documentations in timely manner
  • Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and facilitate carryover of treatment sessions.

Physical Therapist Assistant

Summit Pediatric Therapy
08.2011 - 05.2015
  • Treated a wide range of conditions, including chronic and acute pain, joint replacement, whiplash, dislocations, arthritis, MS, Parkinson's, stroke and neuropathies, genetic disorders, Cerebral Palsy, Autism, chromosomal anomalies
  • Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments
  • Directed Arthritis Foundation Aquatic Arthritis classes weekly
  • Planned and administered a range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation
  • Taught patients uses of wheelchairs, braces, canes, crutches and prosthetic devices
  • Managed a high-volume caseload
  • Assessed children's developmental progress, specializing in perceptual/sensory motor skills, gross motor skills and activities of daily living
  • Diligently observed patient safety, risk management and infection control policies and procedures at all times
  • Communicated effectively with other care providers (physicians, nurses, business office, and medical records) to provide for continuity of patient care
  • Contributed to team meetings and collaborated with management in the decision-making process
  • Interpreted results and proposed intervention plans, including short and long-range goals, frequency and duration
  • Directly supervised clinical students and support staff, including certified and licensed assistants, technicians and volunteers.

Billing Clerk

Summit Physical Therapy Inc.
11.2008 - 08.2011
  • Answered and quickly redirected calls to appropriate department
  • Ordered and distributed office supplies while adhering to a fixed office budget
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Opened and properly distributed incoming mail
  • Greeted numerous visitors, clients, vendors and interview candidates
  • Helped distribute employee notices and mail around the office
  • Assisted senior recruiting staff with career fairs and recruiting events
  • Scheduled patient appointments quickly and accurately
  • Collected outstanding balances from patients and insurance companies
  • Completed daily bank deposit slips and deposited at bank
  • Filed small claims judgement's and garnishments with employers
  • Communicated effectively with other office staff and therapy staff.

Education

Associate of Applied Science - Physical Therapist Assistant

Tulsa Community College Metro Campus
Tulsa, OK
01.2011

Skills

  • Excellent communication skills
  • Accurate and detailed
  • Flexible
  • Works well under pressure
  • Advanced clerical knowledge
  • Appointment setting skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Excellent planner and coordinator
  • Hard working and self motivated
  • Pediatric physical therapy

Timeline

Physical Therapist Assistant

Step By Step Physical Therapy
11.2020 - Current

Physical Therapist Assistant

Integrative Physical Therapy
08.2017 - Current

Office Manager

WARDCO Inc.
08.2017 - 08.2022

Physical Therapist Assistant

Home Therapy Resources Inc
05.2015 - 02.2018

Physical Therapist Assistant

Summit Pediatric Therapy
08.2011 - 05.2015

Billing Clerk

Summit Physical Therapy Inc.
11.2008 - 08.2011

Associate of Applied Science - Physical Therapist Assistant

Tulsa Community College Metro Campus
Lauren Albert