Lauren Alfano
Snellville,GA
Overview
11
11
years of professional experience
Work History
Kitchen Manager
Schlotzsky's Deli
01.2024 - 01.2025
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Managed inventory control systems, optimizing stock levels and reducing waste effectively.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register and ensured accurate cash handling procedures.
- Trained new staff on checkout operations and customer service best practices.
Assistant Manager
For Better or Wurst
06.2021 - 09.2022
- Led team in achieving operational goals through effective scheduling and resource allocation.
- Developed training materials to enhance staff performance and ensure compliance with company policies.
- Implemented process improvements that increased efficiency and reduced operational errors.
- Coordinated cross-departmental initiatives to streamline communication and foster collaboration among teams.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed comprehensive training programs to enhance employee skills and performance.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Management Assistant
Jason's Deli
02.2020 - 07.2022
- Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
- Organized company events and meetings, improving employee engagement and team cohesion.
- Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
- Supervised daily cash operations to ensure accuracy and efficiency in transactions.
- Trained and mentored new cashiers on best practices for customer service and register operations.
- Implemented process improvements that reduced transaction times and enhanced customer satisfaction.
- Developed and implemented efficient food preparation processes, enhancing overall kitchen productivity.
Team Leader
Bezoria
08.2019 - 02.2020
- Led team in achieving operational targets through effective scheduling and resource allocation.
- Mentored junior staff, promoting skill development and enhancing team performance.
- Streamlined workflows by implementing process improvements, increasing efficiency across operations.
- Facilitated communication between departments to ensure alignment on project goals and objectives.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Assistant Store Manager
Little Caesars
10.2013 - 10.2018
- Assisted in daily store operations, ensuring efficient workflow and excellent customer service.
- Supported inventory management processes, including stock replenishment and merchandise organization.
- Engaged with customers to address inquiries and resolve issues promptly and professionally.
- Collaborated with team members to maintain a clean and organized sales floor environment.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
GED -
Gwinnett Technical College
Lawrenceville, GASkills
- Multitasking and organization
- Customer service
- Staff supervision
- Employee development
Timeline
Kitchen Manager
Schlotzsky's Deli
01.2024 - 01.2025
Assistant Manager
For Better or Wurst
06.2021 - 09.2022
Management Assistant
Jason's Deli
02.2020 - 07.2022
Team Leader
Bezoria
08.2019 - 02.2020
Assistant Store Manager
Little Caesars
10.2013 - 10.2018
GED -
Gwinnett Technical College