Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Allen

Tualatin,OR

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Direct Transport Inc.
08.2018 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.

Package Handler, Clerk

United Parcel Service, UPS
06.2005 - 04.2021
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners to accurately track item movements.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Input data into spreadsheets and databases.

Customer Service Associate Cashier

AMF Bowling
07.2014 - 04.2015
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

License Canvasser

Animal Care Services Of Long Beach
03.2009 - 09.2012
  • Processed new and renewal forms for animal licensing.
  • Educated customers on environmental/animal concerns.
  • Responded to customer questions and objections to address concerns and build rapport.
  • Conducted regular surveys and canvassing activities to identify potential customers for products and services.
  • Created customer presentations based on customer requirements.
  • Organized and attended events to promote products and services to potential customers.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Sales Associate

Big Dogs
02.2003 - 08.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Associate of Science - Computer Information Systems

Portland Community College
Portland, OR
09.2022

Skills

  • Account Updating
  • Information Security
  • Complaint Resolution
  • Consultative Sales
  • Paperwork Processing
  • Data Entry
  • Report Generation
  • Professional Telephone Demeanor
  • Delivery Scheduling
  • Filing
  • Telephone Etiquette

Certification

  • Website Design & Development: Web Assistant I, Portland Community College - March 2017
  • Website Design & Development: Web Assistant II, Portland Community College - March 2020
  • Java Application Programming, Portland Community College - June 2022
  • Database Design & SQL, Portland Community College - June 2022

Timeline

Customer Service Representative

Direct Transport Inc.
08.2018 - Current

Customer Service Associate Cashier

AMF Bowling
07.2014 - 04.2015

License Canvasser

Animal Care Services Of Long Beach
03.2009 - 09.2012

Package Handler, Clerk

United Parcel Service, UPS
06.2005 - 04.2021

Sales Associate

Big Dogs
02.2003 - 08.2005

Associate of Science - Computer Information Systems

Portland Community College

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Lauren Allen