Lauren Alvarez
Irving,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
5
5
years of professional experience
Work History
Logistic & Data Analytics Supervisor
Bohm Technologies
04.2023 - 10.2024
- Trained and mentored 50 associates on department procedures, quality expected final product.
- Increased productivity with effective staff scheduling and task delegation, doubling production from 250 to 500 ensuring quality.
- Reviewed, interpreted and developed product value propositions and desired companies benefits working with Best Buy, Verizon, AT&T, & Apple.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all documents.
Assistant Manager - Product Development
Bohm Technologies
03.2022 - 04.2023
- Conducted comprehensive market research to identify untapped opportunities for new product development or improvement of existing products.
- Oversaw development of more 150 new products each year.
- Configured hardware, devices, and software to set up work stations for employees.
- Completed comprehensive training modules to gain proficiency in industry-specific software, contributing to more efficient project execution.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Production Worker
Bohm Technologies
03.2021 - 03.2022
- Organized work to meet demanding production goals.
- Made sure that products were produced on time and were of good quality.
- Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
- Used diagnostic and testing processes in collaboration to identify, define, and solve development issues with various electronics.
Front Desk & Customer Service
Bohm Technologies
04.2020 - 03.2021
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Jack E Singley Academy
Irving, TX06-2019
Skills
- Computer competency in Microsoft365
- Operations Management
- Customer Service-Oriented
- Document processing
- Time Management
- Data Entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Logistic & Data Analytics Supervisor
Bohm Technologies
04.2023 - 10.2024
Assistant Manager - Product Development
Bohm Technologies
03.2022 - 04.2023
Production Worker
Bohm Technologies
03.2021 - 03.2022
Front Desk & Customer Service
Bohm Technologies
04.2020 - 03.2021
High School Diploma -
Jack E Singley Academy
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