Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Alvarez

North Ridgeville,OH

Summary

Proven leader among peers, offering over eighteen years of expertise in fast-paced retail/sales environments. Skillful in promoting sales and handling customer escalations. Committed to maintaining excellent customer satisfaction and achieving goals. Solid team player with a positive attitude. Advanced skills and knowledge with computer and technology. Offering excellent organizational and cleaning skills to help maintain an exceptional work environment.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Arch Telecom
08.2024 - 12.2024
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Resolve customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Contribute to a positive work culture by actively participating in team meetings, sharing ideas, and supporting fellow colleagues.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Increase customer satisfaction by providing expert advice on mobile devices and plans.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Drive sales by working events
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Mobile Expert

T-Mobile
10.2017 - 08.2023
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Maintained a comprehensive understanding of the latest products
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
  • Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
  • Participated in work events to further drive sales
  • Maintained a clean and organized environment

Assistant Manager

GameStop
09.2012 - 09.2017
  • Created weekly work schedules for employees, taking into account customer traffic and requests.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Maintained knowledge base on new games and systems released.
  • Maintained a clean and organized work environment.

Education

No Degree - Medical

Cuyahoga Community College
Parma, OH

High School Diploma -

Lakewood High School
Lakewood
06-2009

Skills

  • Excellent customer service skills (18 years)
  • Computer and typing skills (20 years)
  • Advanced knowledge with Microsoft Windows, Apple & Android Operating Systems, Google, Microsoft Excel, Office, Outlook, Powerpoint, and Word Salesforce, Docusign
  • Advanced knowledge with technology and troubleshooting devices (7 years)
  • Ability to learn new material quickly and efficiently
  • Delegation of tasks in a professional and timely manner with great multi-tasking skills
  • Exceptional organizational skills
  • Outstanding drive to exceed sales goals
  • Office experience
  • Excellent phone etiquette
  • High value inventory and money management
  • Advanced proficiency with grammar, spelling, and proofreading

Timeline

Assistant Manager

Arch Telecom
08.2024 - 12.2024

Mobile Expert

T-Mobile
10.2017 - 08.2023

Assistant Manager

GameStop
09.2012 - 09.2017

No Degree - Medical

Cuyahoga Community College

High School Diploma -

Lakewood High School

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Lauren Alvarez