Lauren Alvarez

Detail-oriented professional with 10+ years of experience in customer service and administrative roles, seeking an Administrative position. Skilled in managing high-volume communication, scheduling, and maintaining records. Proficient in handling sensitive information with discretion, adhering to confidentiality standards Known for providing compassionate and efficient service in fast-paced environments. Committed to contributing to a positive patient experience through excellent communication, organizational skills

• Patient Service, 3+ years of customer service experience at Aerie, easily adaptable to healthcare settings.
• Medical Office Skills, 7+ years of experience in office administration, including document processing and system management.
• Healthcare Technology, Proficient in Electronic Health Record (EHR) systems and Medisoft Billing software from relevant coursework.
• Medical Coding & Billing, Completed courses in ICD-10-CM Coding, CPT I & II Coding, and Medical Billing & Insurance Practice.
• Information Security, Experience handling confidential information, transferable to maintaining patient privacy in line with HIPAA standards.
• Medical Terminology, Strong foundation from Medical Terminology I & II courses, applicable to medical office communication.
• Multitasking, Proven ability to manage multiple priorities in fast-paced retail and construction office environments.
• Technology Skills, Proficient in integrated office software, adaptable to medical office systems.