Summary
Overview
Work History
Education
Skills
Accomplishments
Jewelry Designer
Timeline
Hi, I’m

Lauren Fernandez

SHADY SIDE,MD
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Lauren Fernandez

Summary

I am a hard-working, passionate job seeker.

I am organized, as well as a dependable candidate who is successful at managing multiple priorities, and a terrific team player

with a positive attitude.

I carry the willingness to take on responsibilities and meet team goals.

I am currently a full-time stay-at-home mother.

Therefore, I am seeking employment working from home. I am flexible and open to endeavoring new opportunities!

Overview

9
years of professional experience

Work History

Armada Hoffler Construction Company

Project Manager Assistant
12.2006 - 12.2009

Job overview

  • Proficient in Management Software
  • Computer proficient
  • Microsoft Office
  • Financial records and processing
  • Contract auditing
  • Training and development, Be a voice in the strategic planning phase of upcoming projects
  • Assist Project Manager in the execution of the management plan for assigned projects
  • Help coordinate and manage project from inception to completion
  • Maintained open communication by presenting regular updates on project status to customers.
  • Developed and maintained project documentation for reliable records.
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Documented project progress to fulfill project requirements and establish traceability.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Updated customers and senior leaders on progress and roadblocks.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Devised and implemented attainable schedules, timelines and milestones for on-track projects.
  • Monitored and tracked project metrics and collected data to share with project members.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Partnered with project team members to identify and quickly address problems.

Red Hot & Blue Babecue Restaurant

Waitress, Hostess, Bartender, Food Preparation
06.2002 - 09.2008

Job overview

  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Answered customer questions about hours, seating, and menu information.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Managed time to juggle multiple meal preparations simultaneously and complete job duties on time.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Greeted new customers, discussed specials, and took drink orders.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Served high customer volumes during special events, nights, and weekends.

McConkey & Sons Residential Construction Company

Administrative Manager
06.2000 - 09.2003

Job overview

  • Updated reports, managed accounts, and generated reports for company database.
  • Created reports, presentations and other materials for executive staff.
  • Negotiated and executed contracts on behalf of department.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Organized and updated databases, records and other information resources.
  • Verified customer information for orderly, up-to-date online systems.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Created organized filing system to manage department documents.

Education

American Intercontinental University

Bachelor of Arts from Business Management
2007

Prince George's Community College
Upper Marlboro, MD

09.2001

University Overview

  • Honor Roll [Semester and Year]
  • Professional Development: [Subject]
  • Relevant Coursework: [Subject] & [Subject]
  • [Number] GPA
  • Ranked in Top [Number]% of class
  • cum laude graduate
  • Research Project: [Project Name], [Project Results Statement]
  • Dissertation: [Name of Dissertation]

Skills

  • An ambitious self-starter
  • Can be counted on to meet deadlines
  • Perform well under pressure
  • Analytical/Resesch Skills
  • Managing Multiple Priorities
  • Planning/Organizing
  • Detail-Oriented
  • Status Updates
  • Accounts Payable and Accounts Receivable
  • Schedule Coordination
  • Production Standards
  • Documentation
  • Interoffice Correspondence
  • Client Requirements
  • Project Proposals
  • Maintaining Clean Work Areas
  • Subcontractor Management
  • Project Development
  • Project Assistance
  • Client Interfacing
  • Regulatory Compliance
  • Best Practices and Standards
  • Shift Coverage
  • Production Work
  • Billing Management
  • Client Relationships
  • Subcontractor Relations
  • Google Drive
  • Clerical Support
  • Project Reporting
  • Punch Lists
  • Sales and Marketing
  • Project Planning Oversight
  • Production Targets
  • Project Brief Design
  • Event Logistics
  • Purchasing and Procurement
  • Meeting Coordination
  • Project Resource Recommendations
  • Colleague Collaborations
  • Project Estimation and Bidding
  • Budget Development
  • Milestone Management
  • Logistical Framework Design
  • Timely Project Completion
  • Team Meetings
  • Site Visits

Accomplishments

  • Achieved designing and selling jewelry by developing an e-commerce website with accuracy and efficiency.
  • Achieved following through with my passion for creating beautiful jewelry by actually chasing my dreams.
  • Resolved product issues through consumer testing.
  • Documented and resolved customer dissatisfaction by listening to their concerns and necessities to make sure they acquire the product they desired.

Jewelry Designer

I create unique jewelry collections

Design and create custom pieces

Experience in marketing, building Social media Business Platform, and website development

Timeline

Project Manager Assistant

Armada Hoffler Construction Company
12.2006 - 12.2009

Waitress, Hostess, Bartender, Food Preparation

Red Hot & Blue Babecue Restaurant
06.2002 - 09.2008

Administrative Manager

McConkey & Sons Residential Construction Company
06.2000 - 09.2003

American Intercontinental University

Bachelor of Arts from Business Management

Prince George's Community College

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Lauren Fernandez