Lauren Anderson

~Answered incoming phone calls and addressed questions from customers and healthcare providers.

~Stocked, labeled, and inventoried medication to keep accurate records.

~Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

~Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

~Provided guidance to team members on resolving customer complaints quickly and efficiently.

~Maintained positive relationships with customers by responding promptly to inquiries and requests for assistance.

~Motivate sales associates to grow the store sales and profitability using suggestive sales technique.

~Led customer service operations, trained staff, optimized work flows, and resolved complex issues while maintaining service excellence and team morale.

~Advised management on best practices on improving employee performance through effective training methods.

~Provided 1on1 coaching sessions to help individuals improve their skills.

~Fostered positive learning environment while training staff, ensuring thorough understanding of protocol and maintaining high service standard.

~Completed store opening and closing procedures.

~Counted out cash drawers and balanced totals.

~Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.

~Improved customer service by projecting friendly and knowledgeable attitude.