Lauren Arduengo
Lehigh Acres,FL
Summary
- Versatile and dynamic professional with a proven track record in customer service and operational efficiency, honed across roles at Dealers Greatest Assets and other leading companies. Excelled in resolving high-stress situations, enhancing customer loyalty, and streamlining service delivery. Skilled in cash handling and teamwork, demonstrating a strong work ethic and exceptional interpersonal abilities.
- Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
- Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
- Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
- Billing professional with extensive experience in managing billing cycles and financial transactions. Consistently ensured timely and accurate billing, fostering strong team collaboration and flexibility to adapt to changing needs. Expertise in invoice preparation and reconciliation, combined with reliable and results-driven approach.
Overview
2
2
years of professional experience
Work History
Server
Ginza Japanese Steak & Sushi Bar
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Receptionist/Billing Clerk
Blue Horizon Professional Group
07.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Led dynamic group discussions on complex medical billing topics, fostering critical thinking skills among students.
Customer Service Representative
Dealers Greatest Assets
10.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Answered high volume calls and emails from customers and worked thoroughly with car dealerships.
Cashier/Sales Associate
HomeGoods
12.2022 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
CVA - Veterinary Science
Cape Coral Technical College
360 Santa Barbara Blvd N, Cape Coral, FL 33993High School Diploma -
Cape Coral Technical College
715 Thomas Sherwin Ave, Lehigh Acres, FL 3397405-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Friendly, positive attitude
- Teamwork and collaboration
- Computer skills
- Organizational skills
- Excellent communication
- Call handling
- Language proficiency
- Listening skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist/Billing Clerk
Blue Horizon Professional Group
07.2024 - 10.2024
Server
Ginza Japanese Steak & Sushi Bar
01.2024 - Current
Customer Service Representative
Dealers Greatest Assets
10.2023 - 01.2024
Cashier/Sales Associate
HomeGoods
12.2022 - 04.2023
CVA - Veterinary Science
Cape Coral Technical College
High School Diploma -
Cape Coral Technical College
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