LAUREN ARIAS
Queens,NY
Summary
Ambitious Operations Manager with excellent strategic planning and change management capabilities. Highly effective at promoting positive relationships and building capable teams.
Overview
7
7
years of professional experience
Work History
Operations Manager
Northwell Health
Lake Success, New York
04.2021 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Collaborated with leadership on facilitating multiple process improvement projects, including Touchworks VDI, PCMH, and Gaps in Care workflows.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Devised processes to boost long-term business success and increase profit levels boosting practice equity.
Administrative Supervisor
Northwell Health
Lake Success, New York
09.2018 - 03.2021
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Aggregated and analyzed data related to administrative costs to prepare quarterly budgets for corporate-level management.
- Prepared quarterly clinical quality and patient satisfaction reports to assist business leaders with key decision making and strategic operational planning.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Improved patient satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interpreted management directives to define and document administrative staff processes.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Tableau and Allscripts AEHR.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Medical Practice Administrator
ENT Associates Of New York
Forest Hills, New York
01.2018 - 08.2018
- Responsible as on-site resource to support patients, staff and providers; Ensure staff are working productively and professionally throughout all working hours.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Scheduled surgeries managed pre-certifications and verified insurance coverage.
Practice Site Administrator
ENT And Allergy Associates
New York, NY
07.2014 - 09.2017
- Interviewed, hired, supervised and assisted practice employees and offered feedback through positive methods.
- Collaborated with regional management to develop functional budgets within allocated funds.
- Modeled expected and appropriate leadership to promote to clinical staff and administrative personnel.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Built relationships with physicians to create steady referral pipeline.
- Developed policies and procedures for effective practice management.
Education
Master of Science - Psychology-Child And Adolescent Development
Capella University
Minneapolis, MN04.2023
Bachelor of Science Degree - Health Services Administration, Health Services - Pre, Health
University of Central Florida
Orlando, FL05.2014
Skills
- Staff Management
- Multidisciplinary team collaboration
- Hiring and recruitment
- Relationship building and retention
- Advanced problem solving
- Fluent in Spanish
Timeline
Operations Manager
Northwell Health
04.2021 - Current
Administrative Supervisor
Northwell Health
09.2018 - 03.2021
Medical Practice Administrator
ENT Associates Of New York
01.2018 - 08.2018
Practice Site Administrator
ENT And Allergy Associates
07.2014 - 09.2017
Master of Science - Psychology-Child And Adolescent Development
Capella University
Bachelor of Science Degree - Health Services Administration, Health Services - Pre, Health
University of Central Florida
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