Lauren Armijo
Phoenix,AZ
Summary
Results-driven Administrative Project Coordinator known for enhancing productivity and executing tasks efficiently. Proficient in project management tools and workflow optimization, with a strong focus on documentation control. Demonstrates exceptional communication and problem-solving skills to consistently achieve project objectives. Aims to leverage expertise in a dynamic environment to drive successful project outcomes.
Overview
8
8
years of professional experience
Work History
Administrative Project Coordinator
Connections Health Solutions- UPC
03.2024 - Current
- Analyzed data from various sources to identify trends or patterns related to project performance.
- Assisted in the preparation and monitoring of the office budget, processing invoices and expense reports to track financial expenditures.
- Conferred with project personnel to identify and resolve problems.
- Identified project needs by reviewing project objectives and schedules.
- Prepared presentations for internal and external audiences related to projects progress.
- Implemented new administrative systems and processes to improve office efficiency and workflow.
Court Order Evaluation/Treatment Program Manager
Connections Health Solutions- UPC
10.2022 - 03.2024
- Conducted regular meetings with team members to review progress and address any issues or concerns.
- Negotiated scope changes with stakeholders, managing expectations and ensuring program deliverables remained aligned with strategic goals.
- Serves as the primary liaison between medical staff and the legal court system to resolve barriers in the COE process.
- Collaborates with Clinical Operations staff to ensure necessary documentation and reports are submitted to the County.
- Oversees and manages filing timelines for COE legal documents.
- Assists the UR department with prior authorizations, concurrent reviews, and discharge reviews
Intake Manager
UHS- Valley Hospital
03.2021 - 10.2022
- Led team building efforts, managed all oral and written communications, and drove performance and productivity improvements for a team of 18.
- Oversaw the referral and intake process, including insurance verification, authorization management, and data entry for new patients.
- Facilitated the timely evaluation and acceptance of referred patients to meet both patient and customer needs.
- Developed, coached, and managed staff, ensuring employee growth through orientation, training, goal-setting, clear communication of policies, and constructive feedback.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Monitored progress of intakes and provided feedback to staff members.
Lead Intake Clinician
UHS- Valley Hospital
12.2020 - 03.2021
- Attended court hearings as needed to provide testimony related to a client's mental health status or treatment plan recommendations.
- Provided psychosocial assessment, evaluation and diagnosis for individuals seeking mental health services.
- Facilitated group therapy sessions with clients to help them develop healthy coping skills.
- Collaborated with interdisciplinary teams to provide comprehensive care for patients.
- Assisted with administrative tasks such as preparing reports or participating in quality assurance reviews.
Intake Clinician
UHS- Valley Hospital
10.2019 - 12.2020
- Conducts telephonic and in-person risk assessments and crisis interventions, serving as the initial point of contact for referral sources and potential patients.
- Coordinates the referral and intake process, determines appropriate levels of care, facilitates admissions, and maintains communication with referral sources, families, patients, and unit staff.
- Experienced in working with GMH/SMI patients with co-occurring substance use disorders.
- Assists physicians and Intake RNs by performing face-to-face clinical assessments, gathering patient history, evaluating family dynamics, and collecting psychosocial information.
Care Coordinator
Southwest Behavioral and Health Services- Crisis Recovery Unit
08.2018 - 10.2019
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Provided crisis intervention services when needed.
- Dishcarge planning with patient, outpatient clinic, and guardians.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Supported clients during hospital admissions and discharges.
Behavioral Health Technician
Southwest Behavioral and Health Services- Crisis Recovery Unit
01.2018 - 08.2018
- Completed daily client rounds and tracked client movements.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Maintained accurate documentation of patient progress and treatments received.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Provided emotional support to clients and patients dealing with difficult situations.
- Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.
- Implemented evidence-based practices such as cognitive behavioral therapy when working with clients.
Lead Behavioral Health Technician
Desert Hills – Adolescent Residential Treatment Center
06.2017 - 12.2017
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Maintained a safe environment for patients through regular monitoring of unit activity.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Conducted crisis intervention when necessary.
- Facilitated group therapy sessions, psycho-educational classes, and other activities designed to help individuals cope with their mental illness.
Education
PhD - General Psychology with Emphasis in Cognition and Instruction
Grand Canyon University
10.2024
Master of Science - Psychology with an Emphasis in Forensics
Grand Canyon University
06.2019
Dual Bachelor of Art - Criminology and Psychology
University of New Mexico
12.2017
Skills
- Documentation management
- Scheduling expertise
- Meeting coordination
- Performance monitoring
- Strategic planning
- Project management
- Data collection & research
- Verbal and written communication
- Organizational performance
Timeline
Administrative Project Coordinator
Connections Health Solutions- UPC
03.2024 - Current
Court Order Evaluation/Treatment Program Manager
Connections Health Solutions- UPC
10.2022 - 03.2024
Intake Manager
UHS- Valley Hospital
03.2021 - 10.2022
Lead Intake Clinician
UHS- Valley Hospital
12.2020 - 03.2021
Intake Clinician
UHS- Valley Hospital
10.2019 - 12.2020
Care Coordinator
Southwest Behavioral and Health Services- Crisis Recovery Unit
08.2018 - 10.2019
Behavioral Health Technician
Southwest Behavioral and Health Services- Crisis Recovery Unit
01.2018 - 08.2018
Lead Behavioral Health Technician
Desert Hills – Adolescent Residential Treatment Center
06.2017 - 12.2017
PhD - General Psychology with Emphasis in Cognition and Instruction
Grand Canyon University
Master of Science - Psychology with an Emphasis in Forensics
Grand Canyon University
Dual Bachelor of Art - Criminology and Psychology
University of New Mexico
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