Lauren Arnett
Savannah,GA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
Copart
Savannah, GA
10.2017 - 10.2023
- Assist the General Manager in managing the overall Planning, Organizing, Leading, and Controlling (P-O-L-C) functions of the facility
- In addition, assist the General Manager in managing aspects of the P-O-L-C framework with the goal of leading the facility and staff to meet budget, revenue, and customer satisfaction standards
- Through a thorough understanding of Copart policies and practices, will offer hands on support to the team and create a customer first environment by offering unique and innovative solutions to customer's needs while maintaining company standards for policy, quality, and service.
Service Advisor
Critz
Savannah, GA
09.2015 - 09.2017
- Check in and assist customers with their automotive concerns
- Communicate with technician and relay the diagnosis and recommended repair to the customer
- Confirm customer warranty coverage
- Assist customer with payment upon completion of repairs.
Food Service Foreman/ AST Certified Starbucks Supervisor
Exchange Food Court
Fort Polk, LA
03.2013 - 09.2013
- Manage inventory, payroll, scheduling, and training of staff
- Opening and closing of facility to include safe reconciliation for entire food court at opening shift.
Senior Store Associate Gun Counter
Exchange
Fort Polk, LA
10.2012 - 03.2013
- Assist customer looking to purchase firearms
- Conducted proper federal background check prior to the sale of firearms
- Open and closing of gun counter to ensure proper security of firearms.
Supervisor
Bayou Theater
Fort Polk, LA
05.2012 - 10.2012
- Opening and closing of facility
- Oversee operation of concession stand, ticket purchase, projector operation and after showing clean up
- Cash reconciliation.
Service Advisor/Manager
Hinesville Ford
Hinesville, GA
06.2010 - 10.2011
- Check in and assist customers with their automotive concerns
- Communicate with technician and relay the diagnosis and recommended repair to the customer
- Confirm customer warranty coverage
- Assist customer with payment upon completion of repairs.
Audi Technician
Flow Automotive
Charlottesville, VA
04.2009 - 06.2010
- Service and repair on all models of Audi and Volkswagen
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Operated specialized diagnostic tools used to identify system faults.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
Service Technician
Champion Audi
Coral Springs, FL
04.2009 - 05.2009
- All aspects of vehicle maintenance and repair
- Adhered to quality assurance procedures during every stage of the service process.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Logged services performed in service ticket system.
Manager
AutoZone
Mooresville, NC
08.2007 - 10.2008
- Assisted customers with locating parts, tested batteries and charging system, installed new batteries, operated cash register and accountable for monies received, opened and closed the store, provided excellent customer service
Customer Service Representative
HSN
Roanoke, VA
09.2005 - 04.2006
- Call center customer service for sales and returns
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assembler
Salem Preferred Partners
Salem, VA
10.2004 - 04.2005
- Assisted in assembly of Volvo and Mack truck engines and transmissions.
- Read and interpret blueprints, schematics, drawings, and work orders to determine the specific assembly instructions.
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
- Align components for proper fit and adjust as necessary during the assembly process.
- Inspect finished products for defects and conformance to customer requirements.
- Maintain a clean work area by sweeping up debris from assembly operations.
- Operate machines such as drill presses and saws to cut or shape parts during assembly.
Education
Diploma – Audi MSAT Program -
Universal Technical Institute
Phoenix, AZ2009
Diploma Automotive Technology -
Nascar Technical Institute
Mooresville, NC2008
High School Diploma -
Hidden Valley High School
Roanoke, VA06.2004
Skills
- Operations Management
- Employee Scheduling
- Training and Development Skill
- Team Leadership Strength
- Employee Relations
- Workflow Coordination
- Business Operations Knowledge
- Hiring and Recruitment
- Customer Relationship Management (CRM)
- Financial Reporting
- Process Improvement
- Food Safety and Sanitation
- Inventory Control
- Vendor Relationship Management
- Staff Management
- Budgeting and Cost Control
Accomplishments
- UTI Director’s Honors List
- UTI Excellent Attendance
- EPA Certified Section 609
- Certified ALLDATA Automotive Information Specialist
- Global 2000 Service Writing Certification
- Earned Nine Nissan Credentials
- Additional Audi Training - TDI Engines, Manual Transmissions
Activities
- Community Service
- Desert Youth Hockey Organization at the NASCAR Concession Stand Phoenix, AZ
- NTI Service at Charlotte Motor Speedway
- Floral Arranging and Landscaping
Timeline
Assistant General Manager
Copart
10.2017 - 10.2023
Service Advisor
Critz
09.2015 - 09.2017
Food Service Foreman/ AST Certified Starbucks Supervisor
Exchange Food Court
03.2013 - 09.2013
Senior Store Associate Gun Counter
Exchange
10.2012 - 03.2013
Supervisor
Bayou Theater
05.2012 - 10.2012
Service Advisor/Manager
Hinesville Ford
06.2010 - 10.2011
Audi Technician
Flow Automotive
04.2009 - 06.2010
Service Technician
Champion Audi
04.2009 - 05.2009
Manager
AutoZone
08.2007 - 10.2008
Customer Service Representative
HSN
09.2005 - 04.2006
Assembler
Salem Preferred Partners
10.2004 - 04.2005
Diploma – Audi MSAT Program -
Universal Technical Institute
Diploma Automotive Technology -
Nascar Technical Institute
High School Diploma -
Hidden Valley High School
Similar Profiles
Harold ClevelandHarold Cleveland
Remote Claim Processor at CopartRemote Claim Processor at Copart
DEREK TERRYDEREK TERRY
National Account Manager at CopartNational Account Manager at Copart
Todd NealTodd Neal
Driver at CopartDriver at Copart
Sonya TorresSonya Torres
Customer Service Representative at CopartCustomer Service Representative at Copart
Sharion RobinsonSharion Robinson
Front Desk Receptionist at Residence Inn MarriottFront Desk Receptionist at Residence Inn Marriott