Lauren Arnold
Swedesboro,NJ
Summary
Strategic and tactical HR professional with 10+ years of progressive experience in HR, employee relations and HR compliance. With more than 15 years providing support to customers, clients, managers and employees, consistently demonstrated field-focused solutions. Extensive experience as an employee relations, HR compliance professional and collaborative partner to the field with a deep understanding of hourly employee workforce and complex organizations.
Overview
19
19
years of professional experience
Work History
HR Policy & Compliance, Senior Manager
Aramark myHR
04.2023 - Current
- Provide guidance to senior leadership to define HR policy and compliance strategy, including OFCCP, I-9, PWFA and state/jurisdiction laws and regulations
- Manage OFCCP compliance in partnership with business partners
- Manage and oversee Accommodations team case work including ADA, religious, medical marijuana accommodations
- Identify and utilize consistent channels to ensure field awareness of employment regulations issued at the local, state and federal levels; enhanced Employee Relations ER Alerts to ensure messaging is actionable for field
- Review, interpret, and assist in the understanding of the impact existing and proposed laws will have on the business, employment policies and programs; provide analysis to senior leadership
- Advise management on steps needed to prevent or mitigate regulatory based issues in accordance with federal, state and local regulations
- Member of the Wage & Hour Leadership Committee providing guidance and support on compliance issues impacting field operations
- Lead review of employee handbook content and assist with launch to U.S employees (100k+) in all business sectors
- Establish framework for HR policy review and lead review of all HR policies
- Subject matter expert on I-9 matters including employee documentation, work authorization and compliance with I-9 regulations
- Develop/administer training and job aids on employment law topics to HRBPs and managers.
- Enhanced overall compliance knowledge within the organization by creating engaging educational resources on various HR topics.
- Supported cross-functional teams in understanding their roles in maintaining compliance through tailored workshops and presentations.
- Mitigated legal risks by staying informed about changes in employment laws and updating relevant policies accordingly.
- Acted as a subject matter expert on HR-related topics, providing guidance to colleagues on best practices for maintaining compliance throughout their daily operations.
- Partnered with legal counsel when necessary, seeking guidance on complex compliance issues and incorporating their recommendations into company practices.
HR Manager
Newark Natural Foods
11.2018 - 10.2021
- Support a 50+ employee workforce as the HR generalist at a retail grocery store and cafe
- Responsible for providing HR guidance to the General Manager and department managers in all aspects of HR including hiring, discipline, performance improvement, training, compensation and termination
- Updated Employee Handbook and trained staff; conducted annual review and update; ensured compliance
- Implemented new HRIS; leveraged several modules to improve corrective action documentation process; created Time & Attendance policy and structure; streamlined TA function in including onboarding
- Implemented a performance review process using HRIS
- Conducted wage analysis, created wage ranges for newly implemented wage structure
- Modernized job descriptions across the organization
- Cultivated 'promote from within' philosophy by identifying and developing internal candidates for open positions and cross-functional positions
- Conduct investigations into employee complaints of discrimination and harassment (and other potential violations of company policies); took appropriate next steps for resolution
- Developed Pandemic Response Guide; responsible for managing all COVID-19 related matters
- Created and implemented Employee Purchases and De-Escalation Policies; developed de-escalation training and trained all staff
- Sourced talent from local organizations to employ adults with special needs.
Relationship & Operations Director
Kate Butler Enterprises
03.2018 - 08.2018
- Served as the liaison between authors, clients and CEO to answer and triage questions
- Produced supplemental documents to complement Monthly Live Coaching and Expert Calls
- Managed and tracked media efforts for authors by corresponding with public relations firm
- Responsible for managing and processing client book orders through vendor.
Client and Community Relations Director
Berkshire Hathaway Home Services
01.2014 - 03.2016
- Served as liaison between clients and Realtor to answer and triage client questions
- Developed and managed relationships with local community organizations to produce sponsorships and donations
- Streamlined and refined branding and marketing efforts to align with core values of the business
- Enhanced marketing materials and ensured consistent messaging.
East Region Human Resources Manager
Aramark Correctional Services
10.2010 - 05.2012
- Responsible for providing strategic & tactical HR leadership to over 100 sites & 1,000 employees in multi-state territory
- Coached regional leadership and management on consistent implementation of and compliance with HR policies and procedures in accordance with federal, state and local laws
- Identified and resolved employee issues through application and analysis of performance plans and appraisals, coaching and counseling
- Provided guidance to managers in performance and labor management, diversity and organizational effectiveness
- Partnered with regional leadership to identify opportunities to maximize talent by talent sharing and reorganization
- Partnered with regional leadership team in creating HR strategies to hire, compensate, reward and develop employees to drive organization effectiveness and performance
- Improved holiday pay communication to field managers to minimize labor cost
- Trained employees on various HR topics including sexual harassment and other workplace harassment, wage and hour compliance, Family and Medical Leave Act
- Conducted internal investigations into employee complaints and implemented action steps
- Assisted regional and front-line management teams in opening new business by providing training and HR support.
Employment Relations Senior Manager
Aramark Employment Relations
07.2010 - 09.2010
- Project manager in the execution of Aramark H.I.R.E.S (pre-employment screening initiative)
- Partnered with VPs of Compliance, senior level leaders and various stakeholder groups in selecting E-Verify vendor and upgrading the background check process
- Responsible for overseeing E-Verify compliance in North American business sectors
- Provided interpretation and guidance of Aramark policies, procedures and protocols to HRBPs
- Managed EEOC charges and provided guidance to HR business partners
- Coached HR business partners in preparation for mediations and fact-findings at state and local civil rights agencies; attended & participated in mediations and fact-findings with HRBPs
- Conducted internal investigations into employee complaints; made recommendations to management team
- Facilitated training for HR and Operations teams on employment law topics
- Conducted focus groups with employees; partnered with business to implement action plan
- Reviewed business sector employee handbooks; provided recommendations to HRBPs.
Employment Relations Manager
Aramark Employment Relations
01.2008 - 06.2010
- Project manager in the execution of Aramark H.I.R.E.S (pre-employment screening initiative)
- Partnered with VPs of Compliance, senior level leaders and various stakeholder groups in selecting E-Verify vendor and upgrading the background check process
- Responsible for overseeing E-Verify compliance in North American business sectors
- Provided interpretation and guidance of Aramark policies, procedures and protocols to HRBPs
- Managed EEOC charges and provided guidance to HR business partners
- Coached HR business partners in preparation for mediations and fact-findings at state and local civil rights agencies; attended & participated in mediations and fact-findings with HRBPs
- Conducted internal investigations into employee complaints; made recommendations to management team
- Facilitated training for HR and Operations teams on employment law topics
- Conducted focus groups with employees; partnered with business to implement action plan
- Reviewed business sector employee handbooks; provided recommendations to HRBPs.
Employment Relations Specialist
Aramark Employment Relations
01.2006 - 12.2007
- Partnered with ER Directors to provide advice and counseling to HR on employee relations issues
- Partnered with HR to draft and review responses to discrimination charges; served as ER representative at mediations and fact findings at federal and state human relations agencies
- Researched employment law issues and provided interpretation to ER team
- Conducted training for HR on various employment relations topics
- Conducted focus groups with employees and partnered with management on action step planning and implementation.
Human Resources HR Representative
Aramark Corporate
07.2005 - 03.2006
- Created and developed pilot program diversity training program for front line employees
- Screened and sourced executive level candidates in partnership with Talent Acquisition
- Revised Employment Law Compliance Process
- Assisted Collective Bargaining Agreement Team in reviewing collective bargaining agreements
- Developed internal protocol for promotions and transfers within the company.
Education
BS - Business Administration, HR Management
Susquehanna University
Selinsgrove, PASkills
- Strategic thinker
- Ability to make independent decisions
- Embraces importance of team collaboration
- Excellent communication, verbal, written, listening and relationship building skills
- Highly organized with an ability to multitask in a fast-paced environment
- Strong problem solving and analytic skills
Timeline
HR Policy & Compliance, Senior Manager
Aramark myHR
04.2023 - Current
HR Manager
Newark Natural Foods
11.2018 - 10.2021
Relationship & Operations Director
Kate Butler Enterprises
03.2018 - 08.2018
Client and Community Relations Director
Berkshire Hathaway Home Services
01.2014 - 03.2016
East Region Human Resources Manager
Aramark Correctional Services
10.2010 - 05.2012
Employment Relations Senior Manager
Aramark Employment Relations
07.2010 - 09.2010
Employment Relations Manager
Aramark Employment Relations
01.2008 - 06.2010
Employment Relations Specialist
Aramark Employment Relations
01.2006 - 12.2007
Human Resources HR Representative
Aramark Corporate
07.2005 - 03.2006
BS - Business Administration, HR Management
Susquehanna University
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