Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Intern
Lauren (Backus) Arrants

Lauren (Backus) Arrants

Client Relationship Managment
Brentwood,TN

Summary

Performance-driven Client Relationship Manager with 5 years of experience in customer service, sales and business development objectives. Versed in new business implementation assessments, regulatory requirements for compliance and logistics best practices. High-contribution team player adept at streamlining sales processes, ensuring client satisfaction and facilitating the highest level of client statisfaction.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Client Relationship Manager

Cardinal Health
07.2022 - Current
  • Collaborating with clients and the business to deliver detailed, engaging, informative, well-organized presentations to highlight KPIs as outlined in client contracts, report results, and present innovative solutions to actively address concerns
  • Develop a deep understanding of each client: their business, their organization, and their objectives, while mastering an understanding of the pharmaceutical logistics industry to identify solutions and drive efficiencies based on client needs
  • Oversee development, refinement, validation, and completion of multiple projects; manage various project plans to ensure project commitments are met on time
  • Championed five new client implementation projects and successfully launched three extensive information system integrations by collaborating with all departments across the business
  • Analyze program effectiveness and implement recommendations for improving efficiency, resulting in reduced expense, and risk both internally and externally
  • Enhanced processes to increase success rates for delivery of shipments by collaborating with management and preferred vendors
  • Sparked new interest in developing detailed training and documentation practices to drive process improvement
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Worked with clients to address and respond to client and partnership management issues.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Built relationships with customers and community to establish long-term business growth.

Inside Sales Representative, Hunter

Hunter Industrial
02.2019 - 07.2020
  • Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
    Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Supported the Vice President of Sales, Marketing Manager, and Outside Sales team members to support and drive sales, and cultivated and nurtured relationships with key agency contacts.
  • Empowered inside sales employees with training and supervision.
  • Cultivated an environment for support of ongoing training, inquiries, and customer service.
  • Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
    Created and updated customer accounts with relevant information.
  • Facilitated driving sales revenue, increasing sales in regions by the following percentages:
  • Northeast: Increased sales by 33% between FY 2018 and FY 2019
  • Southeast: Increased sales by 71% between FY 2018 and FY 2019
  • Canada: Support and Training for representative in Toronto, CA
  • Set up new accounts, established customer credit and set up payment methods.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Used digital methods and traditional telephone approaches to generate sales lea
  • Salesforce Administration – Empowered users with the knowledge to increase adoption, and pushed program implementations to drive sales
  • Monitored benefits of Salesforce packages: Salesforce Maps, Salesforce for Inbox, CPQ Package, and Salesforce Communitiesds.

Associate

Cargill
06.2018 - 02.2019
  • Food Safety Quality & Regulatory, Cargill
  • Developed technical skills and knowledge of food safety, quality assurance, and regulatory compliance standards in food manufacturing environments
  • Collaborated with leadership teams to participate in internal and customer auditing, USDA compliance, change management, implementation of change, exposure to manufacturing plant expansion, and new product manufacturing R&D trials
  • Leadership & Scientific skills:
  • Building trust, communicating effectively, strategic thinking, demonstrating adaptability, driving results, training, and developing three FSQR technicians
  • Process Management:
  • Demonstrated the ability to apply learned food safety and quality standards and create standard practices for new food product lines and process flow
  • Responsible for the creation, collaboration, review, and approval of new process mapping
  • Assisted in creating new product HACCP plans, SOPs, and SSOPs.
  • Worked varied hours to meet seasonal and business needs.
  • Used Microsoft tools to create correspondence, edit spreadsheets and develop presentations.

Consulting Intern

Arkansas Food Innovation Center, AFIC
01.2018 - 05.2018
  • Consulted local start-up food companies to create a business model and go-to-market strategy.
  • Led interviews with clients to enhance business processes, gather requirements and build trust.
  • Advised clients on industry best practices, production process flow, safe food manufacturing practices, the functionality of food processing equipment, FDA requirements, strategies, and approved manufacturing process flows.
  • Collected Information regarding clients' business through shadowing, interviewing and surveying.
  • Supported client projects and internal initiatives by producing quality deliverables and participating in meetings and brainstorming sessions.
  • Developed social media content for Twitter, Instagram and Facebook.

Quality Assurance Intern

Cargill
05.2017 - 08.2017
  • Gained experience in food manufacturing by shadowing departments such as quality assurance, operations, distribution, maintenance, and customer relations
  • Prepared QA evaluation reports and submitted to management.
  • Determined overall product quality by accurately conducting and evaluating various QA tests.
  • Conducted risk assessment over facility operations, and evaluated results to improve processes safety
  • Developed a new tool for employee onboarding- Compiled and refurbished facility maps, process flow maps, helpful links, process documents, and internal software ‘how-to’ documents to aid future interns and associates
  • Identified issues and recommended solutions to problems uncovered during course of performing assignments.

Education

Bachelor of Science - Food Science & Technology, Business Marketing and Logistics certifications

University of Arkansas
08.2014 - 05.2018

Skills

Relationship cultivation and retention

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Accomplishments

  • Maximizing your Leadership Potential - November 2019 – Greensboro, NC
  • Leadership training course to develop front-line management skills:
  • Developing Self-Awareness
  • Giving and Receiving Feedback
  • Active Listening
  • Coaching and Developing others
  • Influencing with and without Authority
  • HACCAP CERTIFICATION - August 2018 – University of Tennessee
  • Hazard Analysis Critical Control Point Curriculum:
  • Role of HACCP in Food Manufacturing
  • HACCP Prerequisite Programs
  • Microbiological, Chemical, and Physical Hazards
  • Conducting a Hazard Analysis
  • Determining Critical Control Points
  • Determining Critical Limits, Monitoring Methods, and Corrective Actions
  • Verification Procedures
  • Validation of the HACCP Pl

Timeline

Client Relationship Manager

Cardinal Health
07.2022 - Current

Inside Sales Representative, Hunter

Hunter Industrial
02.2019 - 07.2020

Associate

Cargill
06.2018 - 02.2019

Consulting Intern

Arkansas Food Innovation Center, AFIC
01.2018 - 05.2018

Quality Assurance Intern

Cargill
05.2017 - 08.2017

Bachelor of Science - Food Science & Technology, Business Marketing and Logistics certifications

University of Arkansas
08.2014 - 05.2018
Lauren (Backus) ArrantsClient Relationship Managment