Lauren (Backus) Arrants
Client Relationship Managment
Brentwood,TN
Summary
Performance-driven Client Relationship Manager with 5 years of experience in customer service, sales and business development objectives. Versed in new business implementation assessments, regulatory requirements for compliance and logistics best practices. High-contribution team player adept at streamlining sales processes, ensuring client satisfaction and facilitating the highest level of client statisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Client Relationship Manager
Cardinal Health
07.2022 - Current
- Collaborating with clients and the business to deliver detailed, engaging, informative, well-organized presentations to highlight KPIs as outlined in client contracts, report results, and present innovative solutions to actively address concerns
- Develop a deep understanding of each client: their business, their organization, and their objectives, while mastering an understanding of the pharmaceutical logistics industry to identify solutions and drive efficiencies based on client needs
- Oversee development, refinement, validation, and completion of multiple projects; manage various project plans to ensure project commitments are met on time
- Championed five new client implementation projects and successfully launched three extensive information system integrations by collaborating with all departments across the business
- Analyze program effectiveness and implement recommendations for improving efficiency, resulting in reduced expense, and risk both internally and externally
- Enhanced processes to increase success rates for delivery of shipments by collaborating with management and preferred vendors
- Sparked new interest in developing detailed training and documentation practices to drive process improvement
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Worked with clients to address and respond to client and partnership management issues.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
Inside Sales Representative, Hunter
Hunter Industrial
02.2019 - 07.2020
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
Developed strategic relationships with existing customers by learning preferences and managing regular communications. - Supported the Vice President of Sales, Marketing Manager, and Outside Sales team members to support and drive sales, and cultivated and nurtured relationships with key agency contacts.
- Empowered inside sales employees with training and supervision.
- Cultivated an environment for support of ongoing training, inquiries, and customer service.
- Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
Created and updated customer accounts with relevant information. - Facilitated driving sales revenue, increasing sales in regions by the following percentages:
- Northeast: Increased sales by 33% between FY 2018 and FY 2019
- Southeast: Increased sales by 71% between FY 2018 and FY 2019
- Canada: Support and Training for representative in Toronto, CA
- Set up new accounts, established customer credit and set up payment methods.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Used digital methods and traditional telephone approaches to generate sales lea
- Salesforce Administration – Empowered users with the knowledge to increase adoption, and pushed program implementations to drive sales
- Monitored benefits of Salesforce packages: Salesforce Maps, Salesforce for Inbox, CPQ Package, and Salesforce Communitiesds.
Associate
Cargill
06.2018 - 02.2019
- Food Safety Quality & Regulatory, Cargill
- Developed technical skills and knowledge of food safety, quality assurance, and regulatory compliance standards in food manufacturing environments
- Collaborated with leadership teams to participate in internal and customer auditing, USDA compliance, change management, implementation of change, exposure to manufacturing plant expansion, and new product manufacturing R&D trials
- Leadership & Scientific skills:
- Building trust, communicating effectively, strategic thinking, demonstrating adaptability, driving results, training, and developing three FSQR technicians
- Process Management:
- Demonstrated the ability to apply learned food safety and quality standards and create standard practices for new food product lines and process flow
- Responsible for the creation, collaboration, review, and approval of new process mapping
- Assisted in creating new product HACCP plans, SOPs, and SSOPs.
- Worked varied hours to meet seasonal and business needs.
- Used Microsoft tools to create correspondence, edit spreadsheets and develop presentations.
Consulting Intern
Arkansas Food Innovation Center, AFIC
01.2018 - 05.2018
- Consulted local start-up food companies to create a business model and go-to-market strategy.
- Led interviews with clients to enhance business processes, gather requirements and build trust.
- Advised clients on industry best practices, production process flow, safe food manufacturing practices, the functionality of food processing equipment, FDA requirements, strategies, and approved manufacturing process flows.
- Collected Information regarding clients' business through shadowing, interviewing and surveying.
- Supported client projects and internal initiatives by producing quality deliverables and participating in meetings and brainstorming sessions.
- Developed social media content for Twitter, Instagram and Facebook.
Quality Assurance Intern
Cargill
05.2017 - 08.2017
- Gained experience in food manufacturing by shadowing departments such as quality assurance, operations, distribution, maintenance, and customer relations
- Prepared QA evaluation reports and submitted to management.
- Determined overall product quality by accurately conducting and evaluating various QA tests.
- Conducted risk assessment over facility operations, and evaluated results to improve processes safety
- Developed a new tool for employee onboarding- Compiled and refurbished facility maps, process flow maps, helpful links, process documents, and internal software ‘how-to’ documents to aid future interns and associates
- Identified issues and recommended solutions to problems uncovered during course of performing assignments.
Education
Bachelor of Science - Food Science & Technology, Business Marketing and Logistics certifications
University of Arkansas
08.2014 - 05.2018
Skills
Relationship cultivation and retention
Up-selling and cross-selling techniques
Interpersonal and client communications
Business growth strategies
Client satisfaction-driven
Conflict resolution skills
Team leadership and collaboration
Opportunity creation
Sales processes
Extensive personal network
Strategic account development
Direct sales
Strategic planning
Coaching and mentoring
Sales presentations
Review of contracts
B to B sales
Accomplished manager
Solution selling
Business development and planning
New Business Development
Systems and software programs
Account management
Analytical problem solver
Accomplishments
- Maximizing your Leadership Potential - November 2019 – Greensboro, NC
- Leadership training course to develop front-line management skills:
- Developing Self-Awareness
- Giving and Receiving Feedback
- Active Listening
- Coaching and Developing others
- Influencing with and without Authority
- HACCAP CERTIFICATION - August 2018 – University of Tennessee
- Hazard Analysis Critical Control Point Curriculum:
- Role of HACCP in Food Manufacturing
- HACCP Prerequisite Programs
- Microbiological, Chemical, and Physical Hazards
- Conducting a Hazard Analysis
- Determining Critical Control Points
- Determining Critical Limits, Monitoring Methods, and Corrective Actions
- Verification Procedures
- Validation of the HACCP Pl
Timeline
Client Relationship Manager
Cardinal Health
07.2022 - Current
Inside Sales Representative, Hunter
Hunter Industrial
02.2019 - 07.2020
Associate
Cargill
06.2018 - 02.2019
Consulting Intern
Arkansas Food Innovation Center, AFIC
01.2018 - 05.2018
Quality Assurance Intern
Cargill
05.2017 - 08.2017
Bachelor of Science - Food Science & Technology, Business Marketing and Logistics certifications
University of Arkansas
08.2014 - 05.2018