Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lauren Artiles

Las Vegas,NV

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. A hardworking employee who excels in customer service and multitasking. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

Cook/Team Member/Shift Manager

Popeye's Louisiana Kitchen
Las Vegas, NV
05.2023 - 03.2024
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Resolved customer complaints regarding food quality or services provided.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Operated fryers and ovens to cook items to quality guidelines.
  • Managed portion control using correct utensils during preparation and plating.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Answered phone calls regarding inquiries about products or services.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Looked for ways to go above and beyond job requirements.
  • Maintained positive working relationship with fellow staff and management.
  • Replenished food items from inventory and rotated ingredients.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Operated cash register to process sales transactions.
  • Utilized upselling techniques to increase customer satisfaction and revenue.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Managed opening and closing duties such as setting alarm systems, locking doors.

Store Team Member

Panera Bread
Mira Loma, CA
11.2022 - 04.2023
  • Provide support to fellow team members when needed during peak business times.
  • Assisted customers with menu selections, answered questions, and made recommendations.
  • Prepared food items such as sandwiches, salads, and beverages according to recipes.
  • Performed opening and closing duties including setting up the cafe for business hours.
  • Restocked inventory as needed to ensure availability of product offerings.
  • Greeted customers in a friendly manner and provided excellent customer service.
  • Ensured food safety standards were met by following proper sanitation procedures.
  • Responded promptly to customer complaints in a professional manner.
  • Demonstrated knowledge of company's products and services to provide accurate information to customers.
  • Prepared foods on per-order basis and kept strong stock of frequently ordered items on-hand.
  • Built, restocked and cleaned display cases daily to showcase products.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Delivered top quality customer service while managing multiple tasks.
  • Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.
  • Verified order accuracy and delivered to guests on-time to promote great service.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Tailored orders to address customer allergies and gluten concerns.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.

Head Hostess/Shit Manager

Landry's Seafood House
Las Vegas, NV
03.2009 - 03.2014
  • Actively sought feedback from customers about their experiences in order to improve operations.
  • Anticipated potential problems and took appropriate action to prevent them from occurring.
  • Adhered strictly to health codes by ensuring all food preparation areas were clean at all times.
  • Maintained accurate records of reservations and wait times.
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
  • Provided excellent customer service to ensure guest satisfaction.
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
  • Trained new staff on proper hosting procedures and policies.
  • Assisted with seating arrangements for large groups and special occasions.
  • Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
  • Answered telephone to provide dining information and take reservations.
  • Notified server after seating parties in section to facilitate prompt service.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Handled closing procedures including counting money in drawers at end of shift.
  • Trained new employees on proper customer service techniques and food handling protocols.
  • Assigned tasks to staff members and monitored their performance.
  • Attended regular meetings with management staff to discuss any changes or new policies implemented by corporate office.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.

Store Team Member/Shift Manager

Starbucks
West Valley, UT
08.2008 - 01.2009
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Adhered to health department regulations concerning sanitation standards.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Utilized POS system to receive and process customer payments.
  • Maintained cleanliness of the store, including floors, shelves, counters and restrooms.
  • Performed inventory control activities such as counting merchandise, reconciling discrepancies between physical counts and computer records.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Resolved conflicts between employees or customers in a professional manner.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Taught staff upselling techniques to meet revenue targets.
  • Delegated tasks to multiple employees while maintaining efficient workplace.

Store Team Member

Starbucks
Las Vegas, NV, NV
07.2007 - 08.2008
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Utilized POS system to receive and process customer payments.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Answered phone calls to assist customers with questions.
  • Greeted customers in a friendly and professional manner at the drive-thru window.
  • Assisted other team members when needed during busy times.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Adhered to health department regulations concerning sanitation standards.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.

Hostess/Busser/Food Runner

Applebee's Neighborhood Grill & Bar
Las Vegas, NV
06.2006 - 05.2007
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Managed reservations, waitlists, and special requests for large parties.
  • Ensured that food was served promptly after being prepared by the kitchen staff.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Verified accuracy of orders before delivering them to customers' tables.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Greeted guests and sat customers at tables or in waiting areas.
  • Adhered to all safety regulations set forth by the restaurant management team.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Took beverage orders and served drinks during peak meal times.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.

Store Team Member

Einsteins Bros Bagels
Las Vegas, NV
05.2005 - 05.2006
  • Checked food quality throughout shift to ensure freshness of ingredients used.
  • Utilized proper portion control methods for all served items.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained cleanliness of work area and equipment throughout shift.
  • Adhered to health and safety regulations while handling food products.
  • Followed established guidelines for product rotation to ensure freshness of stock.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Stocked supplies such as napkins, condiments, trays, cups, lids, straws.
  • Performed opening and closing duties such as cleaning work areas and restocking shelves.
  • Operated cash registers to process customer payments efficiently.
  • Greeted customers in a friendly manner and took orders accurately.
  • Assisted fellow team members with various duties when needed.
  • Resolved customer complaints in a timely manner following company policies and procedures.
  • Prepared food items according to company recipes and standards.
  • Maintained knowledge of current menu items and promotions.
  • Provided excellent customer service by attending to guests needs promptly.
  • Modified requested menu items in POS system to customize orders.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Promoted food items, beverages and desserts to increase sales.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Made and served coffee, tea, and lattes.
  • Operated cash register and received payment from customers in cash or credit form.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

High School Diploma -

Cimarron Memorial High School
Las Vegas, NV
06-2007

Bachelor of Science - Social Work

University of Phoenix (online)
Tempe, AZ

Skills

  • Problem Resolution
  • Excellent Communication
  • Analytical and Critical Thinking
  • Decision-Making
  • Calm Under Pressure
  • Remote Office Availability
  • Active Listening
  • Excellent Written Communication
  • Computer Skills
  • Friendly, Positive Attitude
  • Organization and Time Management
  • Conflict Resolution
  • Professional Telephone Demeanor
  • Complaint Handling
  • Prioritization
  • Adaptive Team Player
  • Grammar
  • Multi-Task Management
  • Computer Proficiency
  • Conflict Mediation

References

  • Kari Harmon: Popeye's Louisiana Kitchen, General Manager, (702)501-1161
  • Erica Dial: Popeye's Louisiana Kitchen, Shift Manager, (702)559-9308

Timeline

Cook/Team Member/Shift Manager

Popeye's Louisiana Kitchen
05.2023 - 03.2024

Store Team Member

Panera Bread
11.2022 - 04.2023

Head Hostess/Shit Manager

Landry's Seafood House
03.2009 - 03.2014

Store Team Member/Shift Manager

Starbucks
08.2008 - 01.2009

Store Team Member

Starbucks
07.2007 - 08.2008

Hostess/Busser/Food Runner

Applebee's Neighborhood Grill & Bar
06.2006 - 05.2007

Store Team Member

Einsteins Bros Bagels
05.2005 - 05.2006

High School Diploma -

Cimarron Memorial High School

Bachelor of Science - Social Work

University of Phoenix (online)

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Lauren Artiles