Lauren Ascherl
Mesa,AZ
Summary
Motivated senior operations representative with 5 years overseeing employees in collaboration with organization leaders. Seasoned professional working with various departments to drive smooth operations. Tactful when guiding and communicating with staff to maintain upbeat atmosphere and peak performance.
Overview
11
11
years of professional experience
Work History
Senior Operations Representative
Merrill Lynch
Phoenix, AZ
03.2017 - Current
- Cross trained associates in our local Arizona market and Texas market.
- Work with 200+ employees to resolve errors in the market and educate.
- Generated and distributed documentation for orders.
- Monitored legal requirements and informed employees of policy changes.
- Collaborated with various departments to support daily activities oversight and coordination.
- Delegated work and coordinated staff members' daily responsibilities.
- Collected, arranged and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets using Excel.
- Created "how to guides" on procedures to train new hires.
Client Service Representative
Bank Of America
Anthem, Arizona
05.2015 - 03.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
- Introduced clients to available online resources and services to increase convenience.
Assistant Manager
Coach
Anthem, Arizona
09.2011 - 04.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Managed and delegated 15+ associates.
Skills
- Effective Communication
- Time Management
- Problem Solving Skills
- Advanced Excel Spreadsheet Functions
- Critical Thinking
- Operational Support
- Attention to detail
- Willingness to learn
- Multitasking and Delegating
Timeline
Senior Operations Representative
Merrill Lynch
03.2017 - Current
Client Service Representative
Bank Of America
05.2015 - 03.2017
Assistant Manager
Coach
09.2011 - 04.2015