Lauren A Sparling
Bulverde,TX
Summary
Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
19
19
years of professional experience
Work History
People Operations Lead
AmeriVet Veterinary Partners
San Antonio, TX
05.2023 - 03.2025
- Executed strategic management during nationwide clinic acquisition.
- Established documentation and processes for Veterinarian contract negotiations in coordination with the Legal, Operations, and Payroll teams.
- Contributed to the implementation of Workday (HRIS) nationwide, improving company-wide HR operations.
- Directed, designed, and conducted leadership series for promising operations leaders across the country.
- Implemented broad-reaching cultural enhancements.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Led team of 6 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Implemented strategies to take advantage of new opportunities.
Manager of Special Projects and Operations
CULTURE BASED INTERIORS (CBI)
San Antonio, TX
05.2018 - 05.2023
- Engaged directly with C-Level Executives.
- Led initiatives that resulted in company growth and tripled revenue.
- Supported growth and lean-focused initiatives.
- Implemented quality control measures to uphold company standards.
- Proposed or approved modifications to project plans.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated in establishing quarterly objectives for team members.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Led a team of 26 employees, ensuring high productivity and excellent customer service.
Client Relations Manager
PARTNERS WEALTH MANAGEMENT
San Antonio, TX
02.2011 - 05.2018
- Supported recruitment efforts and shareholder engagement, playing a pivotal role in company growth.
- Handled sensitive client data and financial portfolios confidentially.
- Initiated and executed support initiatives for new representatives transitioning into the hybrid financial model.
- Facilitated training initiatives to enhance client understanding and retention.
- Created comprehensive training programs to align with hybrid model regulations, FINRA, and SEC standards.
- Crafted training programs meeting market trend demands and business goals.
- Ensured compliance with industry regulations related to client relations management.
- Maintained accurate records of all client interactions in company database system.
- Established and maintained CRM databases, ensuring data accuracy and compliance.
Investment Research Analyst
ONE ADVOCATE GROUP
San Antonio, TX
09.2008 - 02.2011
- Performed extensive analytical investment calculations and reports.
- Participated in meetings with clients to discuss their individual needs and objectives when making an investment decision.
- Developed comprehensive financial plans tailored to each client's specific goals while considering their risk tolerance level.
Senior Financial Manager & Trainer
AMERICAN PREMIER FINANCIAL
San Antonio, TX
08.2006 - 09.2008
- Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.
- Coordinated recruitment and placement of training program participants.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
Bachelor of Science - Economics
SANTA CLARA UNIVERSITY
Santa Clara06-2006
Skills
- Project management
- Contract negotiation
- Vendor management
- Employee training
- Team leadership
- Problem solving
- Logistics management
- Demand forecasting
- Asset management
- Customer relations
Professional Designations
- ISO 9001:2015
- Lean Warehousing Techniques
- State of Texas notary
Information Technology
- Microsoft Office (Teams, Word, Excel, Power Point, Outlook, Publisher)
- Workday
- Payroll Software
- ERP inventory and Warehouse Management Software
- Monday.com
- Constant Contact
- Zoom
Affiliations
- MAM - Veteran Support
- Volunteer in Local Community
Timeline
People Operations Lead
AmeriVet Veterinary Partners
05.2023 - 03.2025
Manager of Special Projects and Operations
CULTURE BASED INTERIORS (CBI)
05.2018 - 05.2023
Client Relations Manager
PARTNERS WEALTH MANAGEMENT
02.2011 - 05.2018
Investment Research Analyst
ONE ADVOCATE GROUP
09.2008 - 02.2011
Senior Financial Manager & Trainer
AMERICAN PREMIER FINANCIAL
08.2006 - 09.2008
Bachelor of Science - Economics
SANTA CLARA UNIVERSITY
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