Lauren Avant
Murfreesboro,TN
Summary
Experienced in providing exceptional customer support in fast-paced, high call volume settings. Dedicated and diligent professional with a strong command of computer systems and excellent telephone etiquette. I have six years of experience in claims processing and management, with a strong background in analyzing, evaluating, and resolving claims efficiently and accurately.
Meticulous attention to detail to ensure accurate and efficient service delivery. Consistently demonstrated outstanding communication skills, fostering positive interactions and resolving issues effectively during 14-year tenure in customer service field.
Overview
13
13
years of professional experience
Work History
Claims Processor
UnitedHealth Group
01.2019 - Current
- My main focus as a claims processor is to review and investigate claims to ensure that they are either paying or denying correctly in a timely manner
Clinical Associate Administrative Coordinator
UnitedHealth Group/Optum
07.2016 - 01.2019
- I schedule members of UnitedHealth Care with home visits with our Advanced Practice Clinicians while providing friendly and timely conversation to our members
- I also answer any questions regarding the House Calls visits our members might have
Debt Collector
Premiere Credit
01.2015 - 07.2016
- I work as a medical debt collector assisting debtors with getting their accounts out of collections in a timely matter
Customer Service Representative
Acs
03.2012 - 08.2012
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Answered product questions with up-to-date knowledge of sprint service
Education
High School Diploma - general
Blackman High School
Murfreesboro, TN01.2008
Skills
- Microsoft Office
- Call Center
- Data Entry
- Phone Etiquette
- Computer Skills
- Microsoft Outlook
- Strong customer service orientation
- Committed to team success
- Fast Learner
- Highly Dependable
- Call center experienced
- Basic computer knowledge
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Claims Processor
UnitedHealth Group
01.2019 - Current
Clinical Associate Administrative Coordinator
UnitedHealth Group/Optum
07.2016 - 01.2019
Debt Collector
Premiere Credit
01.2015 - 07.2016
Customer Service Representative
Acs
03.2012 - 08.2012
High School Diploma - general
Blackman High School
Similar Profiles
Amanda BurbankAmanda Burbank
Senior Provider Relations Advocate, Account Manage at UnitedHealth Care, UnitedHealth GroupSenior Provider Relations Advocate, Account Manage at UnitedHealth Care, UnitedHealth Group
Fawn DillonFawn Dillon
Clinical Transformation Manager at UnitedHealth Group- UnitedHealth Care DivisionClinical Transformation Manager at UnitedHealth Group- UnitedHealth Care Division
Vikas KansalVikas Kansal
Senior Director Digital Product at UnitedHealth Care, UnitedHealth GroupSenior Director Digital Product at UnitedHealth Care, UnitedHealth Group
Shalalah HarveyShalalah Harvey
Workforce Analyst at UnitedHealth Care, UnitedHealth GroupWorkforce Analyst at UnitedHealth Care, UnitedHealth Group
Corinne RestaniCorinne Restani
SR. Accounts Receivable Specialist at Cardinal HealthSR. Accounts Receivable Specialist at Cardinal Health