Lauren Aviles
La Habra,CA
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
5
5
years of professional experience
Work History
Skip Specialist
California Federal Bank
, California
01.2006 - 12.2008
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Used judgment and initiative in handling confidential matters and requests.
- Assisted in recruiting, onboarding and training new employees.
- Produced thorough, accurate and timely reports of project activities.
- Delegated work to staff, setting priorities and goals.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Participated in ongoing training and compliance activities.
Skip Tracer
Interstate Recovery Service
Anaheim, California
01.2004 - 10.2005
- Interviewed former and current neighbors, friends, relatives, references and employers via telephone to obtain information pertaining to whereabouts of skips
- Conducted online searches using specialized databases and software tools to find accurate contact information for debtors.
- Analyzed information provided by clients to determine the best course of action for locating debtors.
- Collaborated with collection agents on strategies designed to encourage payment from delinquent accounts
- Utilized social media platforms like Facebook and LinkedIn to uncover clues about a debtor's whereabouts.
- Performed in-depth people and vehicle location searches.
- Used internet databases and phone tools in order to locate customers
- Performed surveillance operations when necessary in order to confirm the identity of an individual being sought.
- Maintained up-to-date knowledge of laws governing skip tracing activities so that investigations are conducted within legal boundaries.
- Used advanced skip tracing tools to locate customers.
- Maintained daily communication with repo agents.
- Compiled detailed reports documenting all investigative activities performed while searching for a subject.
- Produced timely and accurate reports about findings.
- Verified addresses, phone numbers and employment status of persons being located.
- Provided guidance and advice on how best to proceed when attempting difficult locates.
Education
La Habra High
La Habra, CA09-1969
Skills
- Billing
- Office management software
- Report writing
- Data entry
- Compliance monitoring
- Training and coaching
- Team bonding
- Proposal writing
- Contract negotiations
- Office management
Timeline
Skip Specialist
California Federal Bank
01.2006 - 12.2008
Skip Tracer
Interstate Recovery Service
01.2004 - 10.2005
La Habra High