Open To Work
Lauren Aviles
Skip Tracer
Spring Valley,NV
Work Preference
Summary
Dynamic professional with extensive experience in customer relations and small business operations. Proven ability to enhance service quality and operational efficiency while building strong client relationships.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization
Overview
17
17
years of professional experience
Work History
Skip Tracer
Elite Auto Recovery
Fullerton, CA
02.1998 - 01.2008
- Conducted thorough investigations to locate individuals and assets for recovery purposes.
- Utilized advanced skip tracing software to analyze data and identify leads effectively.
- Mentored junior staff in effective skip tracing techniques and tools usage.
- Worked accounts 60 days past due
- Liaised with clients to provide updates on case progress and recovery strategies employed.
- Worked closely with repossession agents to coordinate activities.
- Trained new employees
Owner
Contele Contact Telemarketing
Crestline, CA
01.1991 - 12.1999
- Developed and implemented operational strategies to enhance service
- Directed daily business operations, ensuring efficiency and compliance with industry standards.
- Managed client relationships, negotiating contracts to optimize costs and improve service quality.
- Trained new employees
- Weekly client reports
- Payroll
Education
Business Communication
Chaffey College
Rancho Cucamonga, CASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Skip tracing experience
- Active listening
- Excellent communication
- Problem-solving abilities
Timeline
Skip Tracer
Elite Auto Recovery
02.1998 - 01.2008
Owner
Contele Contact Telemarketing
01.1991 - 12.1999
Business Communication
Chaffey College