Lauren Bacal
South Gate,CA
Summary
Proven leader in customer service, adept at complex problem-solving and team coaching, significantly enhanced customer satisfaction at Lowe's and The Home Depot through innovative process development. Skilled in cash management and effective communication, consistently exceeded customer expectations, driving results with a goal-oriented approach.
Overview
9
9
years of professional experience
Work History
Customer Service
Lowe's
05.2024 - Current
- Developed customer service processes to improve customer satisfaction.
- Managed concierge team, ensuring consistent delivery of exceptional customer service.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
Supervisor
The Home Depot
09.2017 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Guest Services
Knott's Berry Farm
03.2015 - 09.2017
- Enhanced visitor experience by providing exceptional guest services and answering park-related inquiries.
- Handled guest inquiries professionally, ensuring they received accurate information and prompt assistance.
- Exceeded guest expectations by going above and beyond in addressing their needs or concerns at the front gate.
- Increased customer satisfaction with timely and accurate information on park events, attractions, and directions.
- Welcomed customers and helped determine their needs.
Education
GED -
Downey Adult School
Downey, CA01.2017
Skills
- Customer Service and Communication Skills
- Goal-Oriented
- Complex Problem-Solving
- Cash handling and management
- Team leadership and coaching
Timeline
Customer Service
Lowe's
05.2024 - Current
Supervisor
The Home Depot
09.2017 - 01.2024
Guest Services
Knott's Berry Farm
03.2015 - 09.2017
GED -
Downey Adult School
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