Lauren Bacon
Silver Spring,MD
Summary
Service-oriented Sales Manager with more than 15 years of experience developing relationships and partnerships. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
20
20
years of professional experience
Work History
Dealer Sales Manager
Solera Auto Finance
Irving, TX
08.2022 - 01.2023
- Opened Maryland market setting up 109 new accounts adding Solera Auto Finance as a lender
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Used coordination and planning skills to achieve results exceeding company goals
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
Market Area Manager
Credit Acceptance Corp
Gaithersburg, MD
08.2018 - 08.2022
- Enrolled additional 31 accounts
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Built relationships with customers and community to establish long-term business growth
- Increased production from new enrollments by 50% first 60 days
- Increased producing/active % by 17%
- Top Gun award winner 2019 Q2
- Facilitated introduction to and subsequent enrollment of Younger Automotive and Criswell Automotive
- Continually trained accounts in CAPS and best practices to maximize profit and increase sales
- Established sales goals and strategies that contributed to increased growth in sales and profitability
- Held monthly one-on-one meetings to review performance, set goals and provide customized coaching
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics
Dealer Relationship Manager
Santander Consumer USA
Dallas, TX
06.2007 - 08.2018
- Retained and ensured proper handling and care of 86 active dealer accounts
- Built and maintained relationships with large volume dealer groups such as Darcars, Ourisman, Koons and Fitzgerald
- 3 market splits due to increase in volume
- Educated dealers on all brands such as SAF, Roadloans, Direct Mail, S-guard
- Doubled Direct Mail sales
- Attained highest S-guard sales current region 2017
- Reviewed portfolio performance with all active accounts
- Assisted in collection of outstanding money owed such as product cancellations, participation charge backs, missing equipment claims
- Assisted in collecting outstanding titles and perfecting liens
- Prepared monthly territory reports and analysis of target accounts to increase business for upcoming month
- Maintained Salesforce data by updating all dealer contact information and logging all dealer activity and communication in real-time
- Followed up on current applications to increase funded loans
- Added notes daily for competitor callbacks to help increase production and provide knowledge to corporate of missed opportunity
- Rehashed application with credit buyers and on dealer portal to update approval and capture more funded loans
- Educated dealers on best practices with funding, structuring and portfolio management to increase business, increase dealer profit and maintain dealer relationships
- Communicated with customers as soon as issues arose to immediately determine a resolution before the problem escalated
- Maintained a strong understanding of competitors, their offerings and their presence in assigned territory
- Trained accounts on dealer portal known as the Dealer Extranet
- New hire mentor 2013 & 2016- Managing new hires and training during first 3 months of employment
- Assisted in Chrysler Capital Dealer Relationship training during start up
- Team training award 2012
- Facilitated team state calls for training
- Accelerant Award winner Q1 & Q4 2014, Q4 2015, Q3 2017
- Awarded 2nd place Q3 largest producing % YOY increase 2017
- Leading the sales team with 11th place in the country for application growth YOY 2018
- Nominated twice for Excellence Council -an award given to 10 elite
- Planned and executed local dealer event
- Represented our region on corporate training calls and sent information to regional team
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
Finance Manager / Accounting
Koons Tyson's Chevy Buick GMC
Vienna, VA
01.2003 - 06.2007
Education
High School Diploma -
Stephen Decatur High School
06.2001
Skills
- Sales training
- New account development
- Goal-oriented
- Issue resolution
- Excellent communication skills
- Time-management
- Relationship Marketing
- Client acquisition
- Salesforce Software
- Customer Relationship Management
- Client Needs Assessment
Timeline
Dealer Sales Manager
Solera Auto Finance
08.2022 - 01.2023
Market Area Manager
Credit Acceptance Corp
08.2018 - 08.2022
Dealer Relationship Manager
Santander Consumer USA
06.2007 - 08.2018
Finance Manager / Accounting
Koons Tyson's Chevy Buick GMC
01.2003 - 06.2007
High School Diploma -
Stephen Decatur High School
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