Summary
Work History
Education
Skills
Websites
Timeline
Lauren Baier

Lauren Baier

Canton,OH

Summary

Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of B2C sales. Committed to exceeding goals, working closely with coworkers and closing sales quickly. Expertise in various sales tactics and negotitations.

Work History

Store Manager

Express
07.2010 - Current
  • Provides leadership to a team of up to 75 employees that include 4 direct reports
  • Devise processes to boost long-term business success and increase profit levels.
  • Achieved record $4.2M in sales in 2017
  • Consistently exceeds yearly sales plans by 8% on average for the past 13 years
  • Apply performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • APEX: Awarded to the top Store Manager highest percent over sales plan for the year. I was 1 of 80 that was awarded out of 800 for 3 consecutive years.
  • Awarded top Store Manager in my Region
  • Selected by the Regional Managers to be a part of an elite group of Store Managers to help develop action plans and strategies to improve the customer experience for the entire organization. I was 1 of 10 selected out of 800.
  • Awarded the golden hanger for exceptional visual standards
  • Mentored, developed, and promoted 6 of my managers to Store Manager roles.
  • Review and monitor scheduling, purchases and other expenses to maintain quarterly budget.
  • Approve regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Maximize sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Manage merchandise flow, such as shipment, replenishment, and omni channel operations throughout the store
  • Address and resolve customer complaints; determine the source of issues and take the initiative to identify and provide a resolution
  • Filled in as the District Manager when the DM was on leave
  • Spearheaded my store remodel
  • Mentored and developed new Store Managers

Product Manager

Victoria's Secret
06.2005 - 07.2010
  • Exceeded my department quota every quarter by 3% on average.
  • Hired and developed my team to elevate the visual experience through correct product placement.
  • Collaborated with sales, marketing and support teams to launch products on time and within budget.
  • Coordinated project planning and execution with team members and team leads.
  • Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
  • Defined and analyzed metrics to measure product performance.
  • Championed customer experience through expert analyzation and communication.

Education

Bachelor of Arts - Integrative Studies

Kent State University, Kent, OH

Minors in Psychology and Business Management

Skills

  • Sales and Promotion
  • Multitasking and Organization
  • Sales Fundamentals and Relationship Building
  • Verbal and Written Communication
  • Dynamic and High Pace Communication
  • Strong Interpersonal Skills
  • Problem Anticipation and Resolution
  • Microsoft Office
  • Teamwork and Collaboration
  • Customer Service

Timeline

Store Manager - Express
07.2010 - Current
Product Manager - Victoria's Secret
06.2005 - 07.2010
Kent State University - Bachelor of Arts, Integrative Studies

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Lauren Baier