Summary
Overview
Work History
Education
Skills
References
Certification
Performance Review Quotes
Timeline
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Lauren Balestrieri

Wauwatosa,WI

Summary

Compassionate healthcare professional dedicated to delivering exceptional patient care through effective communication and strong interpersonal skills. Proven ability to assess patient needs, and collaborate with multidisciplinary teams to enhance patient care outcomes. Committed to continuous learning and implementing best practices in patient management. Proven track record at Aurora Psychiatric Hospital, excelling in crisis intervention, de-escalation, and patient advocacy. Recognized for fostering resilience and rapport with patients, staff, and families, while ensuring safety and compliance. Skilled in medication administration and committed to enhancing patient outcomes through empathetic care and effective communication. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Aurora Psychiatric Hospital
Wauwatosa, WI
10.2020 - Current
  • Planned and implemented safe interventions consistent with treatment goals.
  • Followed standard admissions procedures and documentation requirements.
  • Completing q15 minute patient rounds, tracking patient movements, sleep patterns, eating patterns, and more.
  • Preformed environmental safety rounds every hour.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Assisted in examination and treatment of patients under direction of nursing staff.
  • Performed searches of patients belongings during admissions and throughout stays.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Participated in treatment planning by helping to identify patients' problems, needs and strengths.
  • Identified and addressed individual mental health challenges to support patients.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Established and maintained professional working relationships with patients, families, and staff.
  • Conducted searches of clients upon admission to facility.
  • Collaborated with client and clinician to develop and support goals and clinical treatment plan.
  • Provided crisis intervention services to patients in need.

Certified Nursing Assistant

Live to Serve Group Home
Oak Creek, WI
08.2018 - 08.2020
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Planned, participated, and helped transfer patient outings such as doctor appointments, zoo field trips, adult day camp.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Blood sugar checks
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Reminded patients, and administered prescribed medications or nutritional supplements.

Professional Cleaner

Cleaning Authority
Cedarburg, WI
08.2017 - 08.2019
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Sanitized frequented areas and equipment using approved supplies.
  • Performed daily dusting, leather and wood surface polishing and wall washing.

Certified Nursing Assistant

Silver Springs of Mequon Group Home
Mequon, WI
12.2016 - 12.2017
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Scheduled patient doctor appointments. Provided or scheduled transportation.
  • Laundry, meal prep, keeping home clean.

Certified Nursing Assistant

Caring Senior Service
Milwaukee, WI
01.2017 - 09.2017
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Assisted residents in preparing for activities and social programs.
  • Provided companionship.
  • Shopped for clients groceries, preformed laundry, meal prepped for week, cleaned clients home
  • Fostered relationships with patient, caregivers and healthcare teams to achieve individual care plan targets.

Certified Nursing Assistant

LindenGrove Menomonee Falls
Menomonee Falls, WI
04.2016 - 05.2017
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Used mobility devices to transport patients.

Education

High School Diploma -

Hamilton High School
Sussex, WI
06.2016

Some College (No Degree) -

Milwaukee Area Technical College
Milwaukee, WI

Some College (No Degree) -

Waukesha County Technical College
Pewaukee, WI

Some College (No Degree) -

University Wisconsin Milwaukee
Milwaukee, WI

Skills

  • Excellent customer service skills
  • Patient advocacy
  • Accountable
  • Reliable
  • Teamwork
  • Empathy and compassion
  • Creative
  • Collaboration
  • Attention to detail
  • Problem solving
  • Rapport building
  • Verbal and written communication
  • Adaptability and flexibility
  • Interpersonal communication
  • Skills Development
  • Critical thinking skills
  • Organization
  • Crisis Intervention and management
  • Employee training
  • Active listening
  • Time management
  • Conflict resolution
  • Patient safety
  • De-escalation strategies
  • Behavior observation
  • Emergency response
  • Therapeutic treatment
  • Decision making
  • Technology skills
  • Therapeutic communication

References

  • Catherine Reidy- Manager, 414-202-8092
  • Kirsten Trochta- Previous Supervisor, 920-242-7241
  • Anna Berg- Unit Doctor, 414-305-1174
  • Amanda Nemec- Coworker; House Supervisor, Educator, 262-366-3394
  • Patti French- Coworker; House Supervisor, 414-719-0946
  • Laura Yahr Nelson- Current Medical Director, 608-212-2352
  • Shrenka Lazzari- Previous House Supervisor, 414-491-8664
  • Emily Schwartz- Previous Coworker, 920-838-0073
  • Jackie- Owner of Silver Springs of Mequon Group Homes, 262-395-0092
  • Danielle Westcomb- Owner of Live To Serve Group Homes, 309-368-1825
  • Megan Lanagan- Previous Manager of Cleaning Authority, 414-234-6444
  • Susie Templin- Friend & Previous cleaning customer, 414-617-3157
  • Melissa Wheeler- Friend & Previous cleaning customer, 414-793-1206
  • Laura Mack- Cousin, 262-389-0851
  • Dominique Johnson- Friend, 414-399-9491

Certification

  • Healthcare Unit Coordinator
  • Healthcare Customer Service
  • Healthcare Service Management Certificate
  • CNA License
  • CPR certified
  • CBRF certified
  • BLS certified
  • First Aid and Choking certified
  • Fire safety certified
  • Experience in Word, Excel, Access, and Powerpoint

Performance Review Quotes

  • "She demonstrated significantly exceeding expectations within all her major job responsibilities"
  • "Lauren does an excellent job with managing the unit milieu, adhering to policy and procedure specific to safety on there unit, and managing the behaviors as required."
  • "Another example would be her diligence in entering safety reports which support adherence of self and others to policy/procedure and offers suggestions for improvement."
  • "Lauren shines bright in her role by demonstrating efforts to provide a patient centered, age appropriate approach to ensure they feel safe and supported in this new or repeat environment."
  • "Patients appreciate Laurens visibility, support, and kindness as demonstrated through Nurse Leader Rounding comments and hand off report."
  • "Her team respects Lauren as she is extremely supportive and jumps in without hesitation or offers endless support in many ways."
  • "I sincerely appreciated Laurens support to drive our unit to be successful during a very hard tumultuous year to which she remained accountable to her role by remaining resilient during times of change and ambiguity."
  • "Lauren provided mentoring to our team by being proficient preceptor to many BHTs/HUCs over the past year. Lauren effectively communicates with her leaders by bringing forward pertinent information, problem solving, or offers solutions."

Timeline

Behavioral Health Technician

Aurora Psychiatric Hospital
10.2020 - Current

Certified Nursing Assistant

Live to Serve Group Home
08.2018 - 08.2020

Professional Cleaner

Cleaning Authority
08.2017 - 08.2019

Certified Nursing Assistant

Caring Senior Service
01.2017 - 09.2017

Certified Nursing Assistant

Silver Springs of Mequon Group Home
12.2016 - 12.2017

Certified Nursing Assistant

LindenGrove Menomonee Falls
04.2016 - 05.2017

High School Diploma -

Hamilton High School

Some College (No Degree) -

Milwaukee Area Technical College

Some College (No Degree) -

Waukesha County Technical College

Some College (No Degree) -

University Wisconsin Milwaukee
Lauren Balestrieri