Lauren Bambera
New York,NY
Summary
A Service professional with 18 years of experience and has held a variety of positions in the Front of House. Determined, ambitious, and continuously looking for growth within the hospitality industry.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
The Grill
New York, NY
09.2022 - Current
- Developed and implemented effective strategies to maximize sales and profits.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Prepared weekly schedules for staff members based on their availability.
FOH Manager/Event Planner/Sommelier/Bartender
CUT by Wolfgang Puck
New York, NY
02.2019 - Current
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Interviewed, hired and trained new employees.
- Coached and developed team members to support employee growth and development.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Managed accounts and worked to continuously develop new revenue from existing clients.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Made wine recommendations with knowledge and confidence of correct wine and food pairings.
- Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
- Managed bar area, cocktail menu and handled inventory, regulation compliance and customer relationships.
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
Captain/Bartender
Lincoln Ristorante
New York, NY
03.2016 - 01.2019
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Recommended food and drinks to patrons based on preference and pairings.
- Stayed up-to-date on latest bar equipment and sanitation standards.
- Completed regular bar inventories and daily requisition sheets.
- Talked easily with patrons to build rapport and earn repeat business.
Education
Bachelor of Fine Arts - Theater Performance
Salem State University
Salem, MA05.2012
Associate of Fine Arts - Theater Performance
Community College of Rhode Island
Warwick, RI05.2009
High School Diploma -
Mansfield High School
Mansfield, MA05.2007
Skills
- Food Service Knowledge
- Business Growth
- Contract Negotiations and Administration
- Complaint Resolution
- Staff Leadership
- Event Billing
- Facilities Management and Maintenance
- Accommodation Organization
- Staff Training
Timeline
Assistant General Manager
The Grill
09.2022 - Current
FOH Manager/Event Planner/Sommelier/Bartender
CUT by Wolfgang Puck
02.2019 - Current
Captain/Bartender
Lincoln Ristorante
03.2016 - 01.2019
Bachelor of Fine Arts - Theater Performance
Salem State University
Associate of Fine Arts - Theater Performance
Community College of Rhode Island
High School Diploma -
Mansfield High School
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