Lauren Banks

Currently working as a mentor with new-to-role associates while working in a fast-paced environment with high volume. I work with 6-8 new-to-role associates, teaching them how to holistically work claims to closure with effective communication. This includes providing coaching, facilitating trainings, and consistent communication. This role also consists of working with our partner agencies to ensure elite customer service. While maintaining my own claims and mentoring, I am also responsible for litigation, mediation, and appraisals. Drafting legal responses in a timely manner, scheduling meetings with multiple parties, and representing State Farm in a professional manner.

• Responsible for hiring new associates, organizing and facilitating staff training and orientation, creating, monitoring, and managing staff schedules in accordance with forecasted sales projections.
• Manage the correction and settlement of employee payroll, set and maintain merchandising standards, coach and train employees to maximize company profits, and consistently provide exceptional customer service.
• Created weekly and monthly reports on store performance and sales objectives.
• Monitored employee performance and provided feedback to improve productivity.
• Resolved conflicts between customers and staff members in a professional manner.

• Assessed damages sustained by insureds due to property loss.
• Determined liability according to applicable laws and coverage provisions.
• Conducted periodic reviews of closed files to ensure compliance with state regulations and company guidelines.
• Resolved difficult issues promptly while maintaining a high level of professionalism.
• Attended continuing education courses related to insurance regulations and best practices.
• Identified potential fraud indicators and escalated to appropriate personnel for further investigation.

• Managed total restaurant operations in areas of staff management, customer relations, vendor relations, budgets, inventory control, and purchasing of food and small wares. Recruited, trained, and staffed a total of thirty-five crew members.
• Streamlined controllable expenses on a weekly basis to stay within expenditure guidelines.
• Process and calculate weekly payrolls.
• Tracking a significant increase in gross sales under my leadership.

• Participated in the college intern program at the Port Orleans resort and trained in all areas of customer relations, food service, and retail with a varied customer base.