Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Barros

Melissa,TX

Summary

Has extensive experience in the realm of nutrition, business, health care, customer service, and working with animals. Approach to business includes the belief that commitment and dedication to the tasks assigned, are ultimately the main ingredients for professional longevity and success. Enthusiastic, outgoing and proficient at building positive relationships with new and existing customers by offering superior customer service.

Overview

15
15
years of professional experience

Work History

Customer Service Manager

Crisan Beauty
07.2020 - 06.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Improved website, by updating company pricing and products.

Insurance Verification Specialist

Globe Life
09.2019 - 06.2020
  • Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
  • Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
  • Reduced errors in documentation by thoroughly cross-checking data against established parameters.
  • Enhanced data accuracy by meticulously reviewing and verifying information from various sources.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring potential client satisfaction at all times.

Dog Bather

Petsmart
02.2018 - 12.2018
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Successfully calmed anxious pets during the bathing process using proven soothing techniques.
  • Demonstrated efficiency in managing multiple appointments simultaneously while maintaining high-quality results.

Insurance Verification Specialist

Texas Back Institute
09.2013 - 06.2015
  • Met with walk-in policyholders to address and resolve complaints.
  • Answered and quickly redirected calls.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Contact insurance provider to accurately verify if patient has the necessary insurance benefits to pay.
  • Document all pertinent communication with patient, physician, insurance company as it may relate to.
  • Having a strong working knowledge of the process of how insurance benefits apply to physician/provider charges and have experience contacting insurance vendors by phone to determine eligibility and approval of procedures/treatment.

Server

iPic Fairview
01.2012 - 11.2014
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Assisted co-workers whenever possible.
  • Resolved guest complaints quickly and efficiently.
  • Provided friendly and attentive service.

Customer Service

My Fit Food
01.2012 - 09.2013
  • Answered phone calls by addressing customer inquiries, solving problems and providing new product information.
  • Welcomed customers by greeting them; offering them assistance.
  • Helped customer make selections by building customer confidence; offered suggestions, opinions, and provided excellent customer service.
  • Processed payments by totaling purchases; processing house accounts, cash, credit cards, and gift cards.
  • Responsible for keeping the store always looking clean.
  • Kept the supplements, and dry snacks stocked at all times.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Asked open-ended questions to assess customer needs.

Nutrition Services Assistant

Hoag Memorial Hospital Presbyterian
02.2010 - 09.2012
  • Monitored quality control procedures to guarantee the preparation and delivery of healthy menu choices.
  • Educated clients about the long term health benefits of balanced diets and exercise programs.
  • Assessed individual nutritional risk and status.
  • Assisted management in the training and development of newly hired associates.
  • Managed the nutrition care plan for residents ranging from pediatrics to senior citizens, ensuring that meals were delivered in a timely, orderly and accurate manner.
  • Assisted management team in the development and subsequent maintenance of patient meal preference lists.
  • Liaison between RD's and clients to ensure that clients dietary information was current and processed correctly.
  • Exceeded customer service and sanitation requirements.

Administrative Assistant

Southwood Pharmaceuticals
02.2009 - 01.2011
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Opened and properly distributed incoming mail.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Compiled company information and related material and distributed it to candidates.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Obtained signatures for financial documents and internal and external invoices.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.

Education

Associate of Science - Nutrition

Saddleback
Mission Viejo, California

Associate of Science - General Education

Collin College
McKinney, Texas
06-2026

High School Diploma - undefined

Hope Christian Academy
Garden Groce, California
01.2006

Skills

  • Customer Service
  • POS systems knowledge
  • Decision-making
  • Time management
  • Merchandising
  • Microsoft outlook, word, and Excel
  • Fluent in American Sign Language
  • Active listening skills
  • Computer literate
  • Skilled problem solver
  • Motivated team player

Timeline

Customer Service Manager

Crisan Beauty
07.2020 - 06.2024

Insurance Verification Specialist

Globe Life
09.2019 - 06.2020

Dog Bather

Petsmart
02.2018 - 12.2018

Insurance Verification Specialist

Texas Back Institute
09.2013 - 06.2015

Server

iPic Fairview
01.2012 - 11.2014

Customer Service

My Fit Food
01.2012 - 09.2013

Nutrition Services Assistant

Hoag Memorial Hospital Presbyterian
02.2010 - 09.2012

Administrative Assistant

Southwood Pharmaceuticals
02.2009 - 01.2011

High School Diploma - undefined

Hope Christian Academy

Associate of Science - Nutrition

Saddleback

Associate of Science - General Education

Collin College

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