Lauren Bartholomew
Riverhead,NY
Summary
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Harbor Front Inn
05.2024 - Current
- Maintained clean and organized front desk areas to uphold polished company image.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
CNA Student
Long Island Veterans Home
10.2024 - 11.2024
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Provided accurate documentation of patient information, contributing to efficient care coordination.
- Built rapport with patients and their families, establishing trust and promoting open communication regarding care needs.
- Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
- Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
- Improved patient comfort by providing compassionate and empathetic care.
- Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
Bartender/Server
Main Prospect
02.2023 - 04.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
Veterinary Assistant
East End Veterinary Center
01.2023 - 08.2023
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Client Liaison
East End Veterinary Center
08.2022 - 01.2023
- Assisted in training new team members on company processes and procedures related to client liaison activities.
- Streamlined communication between departments, ensuring smooth project execution and increased efficiency.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved conflicts and negotiated resolutions between clients and internal stakeholders, maintaining a positive working environment.
Receptionist
Access Physical Therapy and Wellness
06.2022 - 12.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Counter Server
Moriches Bay Deli
09.2018 - 06.2022
- Managed cash register transactions, maintaining accuracy and security at all times.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
- Performed preventive and regular maintenance on ovens, grills, stoves and hot plates.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
Education
Certificate - Nursing Assistant
Suffolk County Community College
Riverhead, NY11.2024
Certificate - Phlebotomy
Northshore Career Training Institute
Ronkonkoma, NY03.2023
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Feeding Assistance
- Basic Life Support
- Dressing assistance
- Complex Problem-Solving
- Safety Precautions
- HIPAA Compliance
- PPE Usage Proficiency
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Certified Nursing Assistant (CNA) - State Boards of Nursing. -Pending
Timeline
CNA Student
Long Island Veterans Home
10.2024 - 11.2024
Front Desk Agent
Harbor Front Inn
05.2024 - Current
Bartender/Server
Main Prospect
02.2023 - 04.2024
Veterinary Assistant
East End Veterinary Center
01.2023 - 08.2023
Client Liaison
East End Veterinary Center
08.2022 - 01.2023
Receptionist
Access Physical Therapy and Wellness
06.2022 - 12.2022
Counter Server
Moriches Bay Deli
09.2018 - 06.2022
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Certified Nursing Assistant (CNA) - State Boards of Nursing. -Pending
Certificate - Nursing Assistant
Suffolk County Community College
Certificate - Phlebotomy
Northshore Career Training Institute
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