Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Lauren Bates

Gastonia,NC

Summary

Seasoned Registered Medical Assistant with a proven track record at Kintegra Health. Skilled in patient care, medical terminology, and electronic health records management. Excelled in communication, empathy, and teamwork, ensuring high-quality patient support and collaboration with healthcare professionals. Excelled in privacy management and diagnostic testing. Trained staff and interns, showcasing leadership and expertise in healthcare practices. Compassionate Registered Medical Assistant recognized for productivity, efficiency, organization and leadership skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Registered Medical Assistant

Kintegra Health
Gastonia, NC
07.2014 - Current
  • Assisted physicians in exams, treatments, and procedures.
  • Administered injections, immunizations, and performed any needed phlebotomy testing.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
  • Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
  • Maintained clinical records according to HIPAA regulations.
  • Performed patient assessments, including vital signs and medical history documentation.
  • Provided instruction to patients on medication usage and treatment plans.
  • Prepared laboratory specimens for analysis and organized lab results.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Participated in team meetings to improve and create workflows, and contribute to improving patient population outcomes.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Organized charts, documents and supplies to maintain team productivity.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Assisted front office patient check-in to reduce office wait times.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Handled general office duties to support administrative staff or management during peak hours.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Preceptor for college and high school interns.
  • Trained new staff, and staff who needed additional support or aid.
  • Conducted weekly inventory checks to ensure supply availability, and remove expired items.
  • Monitored team performance on an ongoing basis to ensure adherence to standards.
  • Assisted management with employee scheduling and PTO.

Registered Medical Assistant

Temp Agency
Charlotte, NC
01.2009 - 06.2014
  • Performed patient assessments, including vital signs and medical history documentation, at various locations.
  • Adhered to HIPAA regulations while handling confidential patient information.
  • Conducted physical examinations of patients utilizing standard diagnostic instruments.
  • Prepared laboratory specimens for analysis and organized lab results.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Scheduled appointments for patients via phone and in person.

Registered Medical Assistant

C.w. Williams Community Health Center
Charlotte, NC
01.2009 - 01.2014
  • Assisted physicians in exams, treatments, and procedures.
  • Administered injections and immunizations.
  • Collected specimens for laboratory testing according to accepted standards.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Performed patient assessments, including vital signs and medical history documentation.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Contacted pharmacies to submit and refill patients' prescriptions.

Crew Trainer

McDonald's Restaurant
Charlotte, NC
06.2005 - 01.2009
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Maintained up-to-date records of all employees' training progress and certification status.
  • Assisted management in developing strategies to improve customer service standards.
  • Instructed new team members on correct procedures for operations.
  • Trained new cashiers on proper use of registers and store policies.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Assisted cashiers with resolving customer complaints and inquiries.

Education

Bachelor (Pending) - Business Administration And Management

Strayer University
Concord, NC

Medical Assistant Diploma - Medical Assistant

King's College
Charlotte, NC
12-2008

High School Diploma -

Independence High
Charlotte, NC
06-2007

Skills

  • Privacy and confidentiality
  • Diagnostic testing assistance
  • Medical terminology proficiency
  • Medical equipment operation
  • Medication administration
  • Patient scheduling
  • Inventory management
  • Regulatory compliance
  • Vital sign monitoring
  • Immunization administration
  • Electronic health records management
  • Wound care assistance
  • Preventive healthcare measures
  • Patient care coordination
  • Clinical applications
  • First aid and CPR
  • Clinical documentation
  • Phlebotomy techniques
  • Laboratory specimen collection

Accomplishments

  • Preceptor of the Year Award in 2024.
  • Career Ladder advancement to level 2.
  • Team Lead
  • Employee of the Month Award
  • National Honor Society Award
  • Dean's List of Academic Excellence

Certification

  • Current BLS certification
  • Current RMA certification
  • Current Medical Assistant Preceptor certification

References

References available upon request.

Timeline

Registered Medical Assistant

Kintegra Health
07.2014 - Current

Registered Medical Assistant

Temp Agency
01.2009 - 06.2014

Registered Medical Assistant

C.w. Williams Community Health Center
01.2009 - 01.2014

Crew Trainer

McDonald's Restaurant
06.2005 - 01.2009

Bachelor (Pending) - Business Administration And Management

Strayer University

Medical Assistant Diploma - Medical Assistant

King's College

High School Diploma -

Independence High

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Lauren Bates