Lauren Batson
Bloomingdale,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Waitress
Juan Pablo's Mexican Restaurant
05.2018 - 05.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
Desk Clerk
Iron House Gym
12.2019 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Checked in and out designated equipment, keys and supplies.
- Enforced building rules with staff, guests and outside professionals.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Signed new patrons up for memberships, as well as memberships for leaving patrons.
- Inspected and fixed damage equipment.
- Closed and secured facility at night.
Grocery Bagger
Lee's Marketplace
04.2020 - 01.2021
- Pleasantly greeted customers and provided prompt and courteous service.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Removed trash, swept, and mopped floors for professional appearance.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Placed items into bags, boxes or other containers.
Covid Tester
Nomi Health
01.2021 - 07.2021
- Tested patients for the Covid-19 virus with either an Antigen (swab) or PCR (spit) test.
- Transported the PCR samples to another facility.
- Conducted the Antigen tests by collecting the sample from a patient's swab.
- Analyzed the results and digitally sent them to the awaiting patient.
- Kept workplace clean and sterile.
- Opened and closed the testing site every day.
- Greeted patients in a friendly and professional manner.
- Collaborated with personnel to spread good practices, share knowledge and provide tool evaluations and selections support.
Education
High School Diploma -
Weber High School
Ogden, UT05.2021
Skills
- Issue Resolution
- Policy and Procedure Adherence
- Team Building
- Complex Problem Solving
- Phone and Email Etiquette
- Team Leadership
- Customer Service Management
- Decision-Making
Timeline
Covid Tester
Nomi Health
01.2021 - 07.2021
Grocery Bagger
Lee's Marketplace
04.2020 - 01.2021
Desk Clerk
Iron House Gym
12.2019 - 03.2020
Waitress
Juan Pablo's Mexican Restaurant
05.2018 - 05.2019
High School Diploma -
Weber High School
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