Summary
Overview
Work History
Education
Skills
Training
Affiliations
Accomplishments
Timeline
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Lauren B. Din

Chester,VA

Summary

Dynamic and results-driven professional with a Bachelor of Business Administration in Management Business. Proven expertise in customer service, team leadership, and administrative operations. Exceptional communication and problem-solving skills, combined with a strong work ethic. Seeking to leverage comprehensive experience in pursuit of career advancement within the federal sector. Versatile professional effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of management and administration. Trustworthy in executing business and residential goals.

Overview

8
8
years of professional experience

Work History

Waitress

O'Charley’s
06.2023 - Current
  • Provided exemplary customer service, ensuring satisfaction, and repeat business.
  • Managed orders with precision, collaborating seamlessly with kitchen staff.
  • Effectively promoted daily specials, contributing to increased sales revenue.
  • Informed customers of daily specials and signature menu items.
  • Stocked service areas with supplies during slow periods.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Bussed tables as needed during peak hours.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Planet Fitness
08.2020 - Current
  • Welcomed and assisted members, maintaining a professional and welcoming atmosphere
  • Oversaw front desk operations, including check-ins, inquiries, and facility tours
  • Resolved member concerns promptly and diplomatically, fostering positive relationships
  • Resolved customer issues promptly in a professional manner.

  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Assisted in inventory management, ensuring stock levels met demand without excess.
  • Participated in team meetings to discuss strategies for improvement.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Answered phone calls regarding inquiries about products or services.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Addressed customer needs, responding to specific requests.
  • Collaborated with team members to maximize productivity and efficiency.
  • Analyzed key performance indicators to identify effective strategies.
  • Built and maintained working relationships with peers and upper management.
  • Organized client meetings to provide project updates.
  • Greeted customers upon entering the store with friendly demeanor.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.

Waitress

Antonio's Italian Bar and Grill
06.2022 - 08.2022
  • Delivered superior service, fostering a positive dining experience for guests.
  • Demonstrated in-depth menu knowledge, providing personalized recommendations.
  • Uphold high standards of cleanliness and professionalism at all times.
  • Greeted customers and provided menus.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Team Member

Arby's
04.2020 - 08.2020
  • Provided exceptional customer service in a fast-paced environment
  • Maintained efficiency and accuracy in cash handling and order processing
  • Contributed to team success through effective communication and collaboration
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Prepared a wide range of dishes according to menu specifications and chef instructions.
  • Worked effectively in team environments to make the workplace more productive.

Waitress, Cashier, Cleaner

Little Italy Restaurant
01.2017 - 12.2018
  • Provided attentive and personalized service to enhance guest satisfaction
  • Managed cash transactions accurately and efficiently, ensuring financial integrity
  • Maintained cleanliness and organization, contributing to a positive dining experience

Education

Bachelor of Business Administration - Management Business

University of Pikeville
05.2023

Mental Rehab -

The Southern University
Baton Rouge, LA

Skills

  • Dining area maintenance
  • Attention to detail
  • Complaint resolution
  • Hospitality and accommodation
  • Payment processing
  • Decision-making
  • Strong multitasking
  • Active listening
  • Accurate money handling
  • Verbal and written communication
  • Time management
  • Customer service
  • Team collaboration
  • Stress management
  • Upselling techniques
  • Daily specials memorization
  • Dish preparation
  • Guest relations

Training

Living with Work: Being Well in the Middle of Everything, Dr. Kay Webb, 09/25/23

Affiliations

  • Colligete Athlete ( Both schools)
  • Worked at the school coffee shop when able.

Accomplishments

  • Deans List in 2023
  • Awarded the Bill Baird Scholarship at University of Pikeville.

Timeline

Waitress

O'Charley’s
06.2023 - Current

Waitress

Antonio's Italian Bar and Grill
06.2022 - 08.2022

Planet Fitness
08.2020 - Current

Team Member

Arby's
04.2020 - 08.2020

Waitress, Cashier, Cleaner

Little Italy Restaurant
01.2017 - 12.2018

Bachelor of Business Administration - Management Business

University of Pikeville

Mental Rehab -

The Southern University

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Lauren B. Din