Lauren Beach
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
ASSOC CLINICAL RESEARCH MGR | PROJECT ASSISTANT
PPD DEVELOPMENT, LP
05.2022 - Current
- Maintains critical document files and other study-related information
- Facilitates the submission of documents to the IRB's during study initiation activities
- Provides project-specific clerical support to the Clinic Project Managers during the course of a clinical research study
- Perform regulatory documentation review throughout study until final archival
- Reviews protocol and case report forms (CRFs) to determine study specific information required in Medidata RAVE
- Ensures data is entered accurately and have timely completion
- Plan and conduct internal GCP audits (e.g., process, study conduct, study documentation, clinical study reports).
- Assisted project managers in achieving timely completion of projects through diligent monitoring and data entry deadlines.
WAREHOUSE ASSOCIATE
PRIME NOW
02.2017 - 02.2023
- Selecting, packaging, and shipping customers' orders
- Sort packages into routes to ensure we meet the customer promised delivery time
- Assist drivers with missing packages
- Stow/Receive items into proper locations
- Remove items that are damaged and/or expired.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Worked safely around moving machinery.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
QUALITY ASSURANCE ANALYST
NOVUM PHARMACEUTICAL RESEARCH SERVICES
08.2021 - 05.2022
- Plan and conduct internal GCP audits (e.g., process, study conduct, study documentation, clinical study reports)
- Plan and conduct internal QA audits (e.g., process, study conduct, study documentation)
- Write and issue QA audit reports to management for performing Novum internal and external QA audits
- Ensure responses to QA audit observational findings are appropriate and complete (closes observational corrections)
- Perform regulatory documentation review throughout study until final archival
- Assist QAM with preparing for and hosting Sponsor audits of Novum
- Assist QAM with Quality Review Board (QRB) preparation
- Archive Trial Master File documents for short and/or long-term storage
- Trainer of other QA personnel, clinic personnel, and others as needed.
Quality Control Associate
NOVUM PHARMACEUTICAL RESEARCH SERVICES
01.2017 - 08.2021
- Ensures data generated during a study is in compliance with protocol standards (case report form (CRF) vs protocol)
- Compares data in the CRF and data collected in source documents for accuracy
- Identifies problems and informs clinical staff for proper notes, comments, and corrections
- Review of subject charts, study documentation and tables
- Review study documentation to ensure compliance to company Standard Operating Procedures (SOP).
- Maintained accurate documentation of all quality control activities, ensuring proper record-keeping for audit purposes.
- Trained new employees in quality control procedures, fostering a culture of excellence within the team.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Edited, proofed and critiqued internal documents to improve clarity.
- Monitored dosing procedures and verified performance of procedures according to established item specifications and protocol.
- Participated in ongoing education and training programs, staying current with industry trends and best practices in quality control.
CUSTOMER SERVICE REPRESENTATIVE SR.
GALLAGHER BASSETT
01.2019 - 10.2019
- Responsible for professionally handling various inquiries regarding claims in a fast-paced environment
- Transfer data from paper or verbally provided directly from customers into the system
- Effectively mentor team members by facilitating knowledge acquisition through queries or one on one training situations
- Prepare and deliver training for new starters and experienced team members
- Point of contact for escalations and technical queries from the team
- Demonstrate superior listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity
- Create and update training material
- Participate in team action plans and ad hoc tasks.
CUSTOMER SERVICE REPRESENTATIVE
SYKES ENTERPRISES, INC
10.2016 - 01.2017
- Answers phones of inquiries regarding bills, service, and products
- Give accurate and appropriate information to answer questions, light troubleshoot issues and resolve complaints
- Provide input to assist in the selection of services and products
- Informs clients by explaining procedures; answering questions; providing information
- Determines eligibility by comparing client information to requirements
- Sells additional services by recognizing opportunities to up-sell accounts, explaining new features.
CUSTOMER SERVICE REPRESENTATIVE
USI INSURANCE SERVICES LLC
11.2007 - 09.2016
- Respond to email or fax inquiries and scans policies, endorsements, and audits
- Answers phones of inquiries
- Receives, sort and distribute mail
- Photocopy documents for department as requested
- Operates Xerox machine, IBM typewriter, Pitney Bowes DM400 series and GBC Docubind P200 binding system
- Create PDF or hard copy of policy books e(mailed) out to insured and/or producers
- Responsible for pulling loss run reports
- Generate monthly installment billings
- Update renewal spreadsheets
- Process endorsements and certificates of insurance
- Maintaining ID/PW logins for all staff for various carrier websites
- Daily administrative support to various account managers and producers
- Perform other duties, special assignments and projects as assigned
- Backup to receptionist.
FRONT DESK ATTENDANT
THE CHATHAM CONDOMINIUM
04.2010 - 04.2016
- Answer phones
- Sort and distribute mail, FedEx, and UPS packages
- Point of contact for tenants to maintenance, engineers, management, and visitors
- Monitor the entrance & exit, into and out of building on twenty-four screens on dual monitors
- Maintain cart, pool, grill, elevator, gym, sauna, mailroom, roof, and telephone room key log.
SECURITY GUARD
ADMIRAL SECURITY SERVICES
08.2004 - 11.2007
- Answer phones
- Assure safeguard of personnel, documents, equipment, development items from unauthorized access, theft, or loss
- Responsible for dispatch of patrols
- Patrol facilities, inspecting for unauthorized entry, theft, vandalism or other criminal or suspicious activities
- Handle injuries from visitors and provide a variety of information to visitors to the museum, including directions to offices and other facilities.
Education
Biological Science
COLLEGE OF SOUTHERN NEVADA
Las Vegas, NV12.2026
No Degree - Information Technology
NORTHERN VIRGINIA COMMUNITY COLLEGE
Alexandria, VA12.2015
Skills
- Quality Control
- Staff Training
- Clinical Trial Experience
- Data Entry
- Manage Regulatory Documents
- Case Report Forms
- IRB Submissions
- Good Clinical Practices
- Documentation Audits
- Chart Audits
- Quality Assurance
Timeline
ASSOC CLINICAL RESEARCH MGR | PROJECT ASSISTANT
PPD DEVELOPMENT, LP
05.2022 - Current
QUALITY ASSURANCE ANALYST
NOVUM PHARMACEUTICAL RESEARCH SERVICES
08.2021 - 05.2022
CUSTOMER SERVICE REPRESENTATIVE SR.
GALLAGHER BASSETT
01.2019 - 10.2019
WAREHOUSE ASSOCIATE
PRIME NOW
02.2017 - 02.2023
Quality Control Associate
NOVUM PHARMACEUTICAL RESEARCH SERVICES
01.2017 - 08.2021
CUSTOMER SERVICE REPRESENTATIVE
SYKES ENTERPRISES, INC
10.2016 - 01.2017
FRONT DESK ATTENDANT
THE CHATHAM CONDOMINIUM
04.2010 - 04.2016
CUSTOMER SERVICE REPRESENTATIVE
USI INSURANCE SERVICES LLC
11.2007 - 09.2016
SECURITY GUARD
ADMIRAL SECURITY SERVICES
08.2004 - 11.2007
Biological Science
COLLEGE OF SOUTHERN NEVADA
No Degree - Information Technology
NORTHERN VIRGINIA COMMUNITY COLLEGE
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