Lauren Beasley
North Bend,OH
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
15
15
years of professional experience
Work History
Lead Office Coordinator
TriHealth- Good Samaritan Hospital
Cincinnati, OH
11.2019 - Current
- Multidisciplinary scheduling for outpatient neurological needs for PT, OT, and ST; authorizations for services; and retrieval for specific benefit information.
- Create and maintain filing systems, both paper and electronic.
- Adhere to data confidentiality practices, coordinate meetings, maintain heavy daily call volumes.
- Coordinate office operations and procedures to ensure organizational effectiveness and efficiency.
- Recommend solutions related to staffing issues and propose procedural changes to managers.
- Assist with special projects as requested from time to time by the management team.
- Provide administrative support for all staff members within the department.
- Create and maintain employee schedules.
- Assist in peer interview and training new employees.
Lead Front Office Specialist
TriHealth- Good Samaritan Hospital
Cincinnati, OH
08.2014 - 11.2019
- Assisted in answering, handling, and screening incoming calls.
- Greeted and registered patients in a professional and friendly manner, collection of co-payments, and billing.
- Scheduling and taking messages for patients to ensure the best possible care.
- Provided administrative support to other departments when needed. Monthly audits to ensure accurate patient care.
- Assisted in peer interview and training new employees.
- Responsible for monitoring and reporting work queues and following up on discrepancies. Report unresolved discrepancies to management. Assist in resolving customer service issues and complaints.
- Created and maintained employee schedules.
Front Office Specialist/Medical Records Specialist
TriHealth- Good Samaritan Hospital
Cincinnati, OH
08.2009 - 08.2014
- Collected, filed, scanned, and retrieved confidential patient information.
- Assisting in answering, handling, and screening incoming calls.
- Greeted and registered patients in a professional and friendly manner, collection of co-payments, and billing.
- Scheduling and taking messages for patients to ensure the best possible care.
- Filing, answering phone calls and ensuring great customer service.
Education
Associate of Applied Science - Medical Massage
Antonelli College - Cincinnati
Cincinnati, OH05-2010
Skills
- Office Management
- Scheduling expertise
- Administrative Support
- Customer Service
- Staff Management
- Office Administration
References
References available upon request.
Timeline
Lead Office Coordinator
TriHealth- Good Samaritan Hospital
11.2019 - Current
Lead Front Office Specialist
TriHealth- Good Samaritan Hospital
08.2014 - 11.2019
Front Office Specialist/Medical Records Specialist
TriHealth- Good Samaritan Hospital
08.2009 - 08.2014
Associate of Applied Science - Medical Massage
Antonelli College - Cincinnati
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