Lauren Fulmer

• Negotiated favorable terms with carriers on behalf of clients, securing optimal coverage at competitive rates.
• Participated in industry events to stay current on market trends and emerging risks affecting commercial lines clientele.
• Contributed to the overall success of the agency by continuously identifying opportunities for process improvement and implementing best practices in account management. Lead implementation of new agency management system and developed procedures.
• Developed training programs for new hires, promoting quick adaptation.
• Implemented new strategies for improving team performance.
• Ability to work renewals from start to finish independently.
• Proficient in working with large and complex accounts, specifically construction and property.
• Managed client risk exposure and coordinated services for development, retention and rounding of accounts.

• Negotiated favorable terms with carriers on behalf of clients, securing optimal coverage at competitive rates.
• Managed a diverse portfolio of commercial lines accounts, delivering tailored risk management solutions for each client.
• Collaborated with underwriters for accurate policy endorsements, ensuring proper coverage for clients.
• Strengthened relationships with clients through proactive communication and timely responses to inquiries.
• Conducted comprehensive policy reviews to identify potential gaps in coverage and recommend appropriate enhancements.
• Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.

• Collaborated with underwriters to ensure accurate policy issuance and appropriate coverage levels.
• Maintained up-to-date knowledge of industry regulations, staying ahead of potential impacts on client policies.
• Coordinated cross-departmental efforts to resolve complex issues, ensuring a seamless experience for clients.
• Provided training and mentorship to junior account managers, enhancing overall team performance and service quality levels.

● Prepare accurate specifications and applications for marketing.
● Review specifications with Producer, market with companies, and follow-up with markets, including discussions with underwriters and negotiating for pricing.
● Review quotes with Producer for preparation of proposals
● Prepare proposals for Producer/account executive to present to clients. Proposals include explanation of company-specific recommendations and differences in
expiring programs and specifications.
● Coordinate the binding and ordering of policies with Account Managers.
● Prepare all account transactions, including applications, proposals, binders, ID cards,
monthly reports, endorsements, certificates, invoicing, premium finance contracts, and correspondence.
● Set up new policies and files, and prepare insurance summaries and checklists
● Review endorsements to ensure items received as ordered
● Review and order renewals. Document and follow-up on receipt of renewal quotes and policies, and investigate non-renewals
● Check policies upon receipt for accuracy and completeness; review policy forms, rates, coverages, and limits.