Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Becker

Miami,FL

Summary

Seasoned Senior Customer Success Manager and Sales Professional with a track record of exceeding quotas, growing enterprise accounts, and managing name-brand clients. Known for blending relationship management with sales execution to drive multi-million dollar revenue growth.

Overview

8
8
years of professional experience

Work History

Senior Customer Success Manager, Strategic Clients

Darktrace
Los Angeles, California
08.2023 - Current
  • Led account management for high-profile, name-brand customers, ensuring long-term satisfaction and revenue growth.
  • Developed and maintained strong relationships with key customer stakeholders.
  • Achieved 912% of upsell quota, closing $985k against a $108k target.
  • Achieved 101% of renewal quota, closing $1.31M against a $1.30M target.
  • Developed and implemented customer success plans to ensure that customers are achieving their desired outcomes.

Director of Sales

Darktrace
Miami, FL
05.2022 - 08.2023
  • Directly managed a team of fourteen sales professionals, overseeing their daily activities, setting sales targets, and providing coaching and support to drive performance.
  • Developed and delivered monthly revenue forecasts to the VP and Global Head of Sales.
  • Conducted regular performance reviews, provided constructive feedback, and implemented training programs to enhance the skills and capabilities of the sales team.

Sales Team Leader

Darktrace
San Francisco, CA
04.2019 - 05.2022
  • Mentored a team of five sales professionals, facilitating their onboarding, and ensuring their success within the organization.
  • Personally closed $7.6 million worth of business deals (new logo and cross-sell), which put me in the top 5% of performers.
  • Fostered strong relationships with existing clients, ensuring high levels of customer satisfaction, and repeat business.

Account Executive

Darktrace
San Francisco, CA
09.2018 - 04.2019
  • Signed a new logo deal pre-quota straight out of training.
  • Led the leaderboard in new trials (Proof of Values) for prospective clients, with a fast promotion to a mentor role within six months of the start date.
  • Prospected and generated leads, conducted product demonstrations, and negotiated contracts to secure new business.

Account Coordinator

Grow Marketing
San Francisco, CA
03.2017 - 05.2018
  • Worked in tandem with the team on experiential marketing and public relations initiatives for a diversified clientele, including Target, Google, PG&E, and Under Armour.
  • Performed and presented competitive marketing and trend research processes, including pitching new opportunities to strengthen company and client growth.

Education

Bachelor of Arts - Communication

Stanford University
Palo Alto, CA
06-2016

Skills

  • Leadership
  • Sales and team management
  • Cross-functional collaboration
  • LinkedIn Sales Navigator
  • SalesLoft
  • Contract negotiation
  • Sales forecasting
  • Revenue growth strategy
  • Relationship building

Timeline

Senior Customer Success Manager, Strategic Clients

Darktrace
08.2023 - Current

Director of Sales

Darktrace
05.2022 - 08.2023

Sales Team Leader

Darktrace
04.2019 - 05.2022

Account Executive

Darktrace
09.2018 - 04.2019

Account Coordinator

Grow Marketing
03.2017 - 05.2018

Bachelor of Arts - Communication

Stanford University

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