Lauren Belcoff
Fort Worth,TX
Summary
Driven by a passion for excellence, I leveraged my role at King Pipe Smoke Shop to enhance customer satisfaction and streamline operations, mastering both conflict resolution and inventory control. My adeptness in fostering team collaboration and employing strategic sales techniques significantly contributed to the store's performance, embodying a blend of exceptional people skills and sales expertise.
Overview
2
2
years of professional experience
Work History
Sales Associate
King Pipe Smoke Shop
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Manager
R&B Tea
04.2023 - 04.2024
- Implemented training programs for enhanced employee skills.
- Coordinated recruitment efforts to attract top talent.
- Streamlined communication processes to foster transparency among departments.
- Managed budgets for various departmental initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Psychology
University of North Texas
Denton, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Customer needs assessment
- Sales strategies
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
Timeline
Sales Associate
King Pipe Smoke Shop
04.2024 - Current
Manager
R&B Tea
04.2023 - 04.2024
Psychology
University of North Texas
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