Lauren Bell

Data entry

• Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines
• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Reviewed and adjudicated claims to ensure regulatory compliance.
• Delegated daily tasks to enhance team efficiency.
• Trained colleagues on new benefits, improving departmental knowledge.
• Facilitated inter-departmental collaboration as main point of contact.

• Reviewed and adjudicated mobility claims to ensure compliance with regulations.
• Monitored fraudulent claims, identifying patterns to prevent losses.
• Managed customer escalations, resolving issues efficiently and effectively.
• Provided assistance to frontline staff and office of the CEO as needed.

• Achieved top performance metrics in customer service each month.
• Streamlined claims filing process to improve efficiency and clarity for customers.
• Promoted transparency by ensuring comprehensive understanding of disclosures among customers.