Lauren Bennett
Customer Service/Healthcare
Benton,IL
Summary
Compassionate, personable, hardworking and reliable individual looking for a position using my job experience and education. Bringing extensive training in customer service, CNA certification, Pharmacy technician in training and a high degree of enthusiasm towards the well-being of patients and or customers. I have worked in customer service industry for several years. I am confident that I can achieve any problem thrown my way with the proper guidance. I work very well under pressure and always looking to be a team player first.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dietary/Pharmacy Technician Trainee
Southern Illinois Hospital
Herrin, IL
09.2023 - 03.2026
- Coordinated logistics for food preparation and transportation, enhancing event efficiency.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Assisted in training new staff, ensuring they met company's standards for excellence in service.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by tracking stock and reordering supplies timely.
- Processed prescription orders using pharmacy management software efficiently.
Catering Assistant
Catered Impressions
West City, IL
08.2022 - 05.2023
- Catering event setup and breakdown. Food safety and sanitation. Making sure event ran smoothly by switching out the empty food trays and drink stations. Serving Food and drinks during private and corporate settings. High attention to detail when decorating for parties, on occasion, I was trusted to do events on my own. Standing for long hours, courtesy, dexterity and customer service and communication skills are all very important skills while catering for events or parties/
Live In Caregiver
Home Health Aide
Benton, IL
01.2017 - 07.2022
- Provided personal care assistance, including bathing, grooming, and dressing for clients.
- Monitored client health conditions and reported changes to healthcare professionals.
- Implemented daily living activities to enhance client well-being and quality of life.
- Administered medications as prescribed while ensuring compliance with safety protocols.
Server
Applebee’s Bar and Grill
Marion, IL
02.2016 - 12.2016
- Provided exceptional customer service, ensuring timely and accurate order delivery.
- Trained and mentored new staff on restaurant policies and service techniques.
- Managed multiple tables, prioritizing tasks to enhance guest satisfaction during peak hours.
- Resolved guest complaints promptly, enhancing overall dining experience and client retention.
- Implemented efficient workflows to improve table turnover rates and reduce wait times for guests.
Server
O’ Charley’s Bar and Grill
Marion, IL
07.2015 - 02.2016
- Collaborated with kitchen staff to ensure seamless communication regarding menu items and special requests.
- Maintained cleanliness and organization of dining area in compliance with health standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Certified Nursing Assistant
Crossroads Community Hospital
Mt. Vernon, IL
12.2011 - 08.2012
- Assisted nursing staff with daily patient care, ensuring comfort and safety.
- Monitored vital signs, reporting changes to healthcare team promptly.
- Administered medications and treatments as directed by nursing staff.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Server
Applebee’s Bar and Grill
Marion, IL
05.2010 - 02.2011
- Restaurant Server: Food service at Applebee’s Bar and Grill. Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.
- Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.
- Up-selling: Direct customers to meal add-ons and specialty drinks of perceived value to increase sales
Bartender
Perfect Shot
Herrin, IL
10.2008 - 01.2010
- Maintaining the cleanliness of the bar area, as well as bar glasses and utensils.
- Mixing and serving alcoholic beverages to customers.
- Checking a customer’s identification to confirm that they are legally able to consume alcohol.
- Monitoring the intake of alcohol by guests and prohibiting the sale to those who are intoxicated.
Server
Walkers Bar and Grill
Zeigler, IL
05.2006 - 10.2008
- Restaurant Server: Food service at Walker’s Bar and Grill. Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.
- Menu knowledge: Memorize details of daily specials, seasonal menu items and options, as well as rotating craft beer options.
Resident Assistant
Parkway Manor
Marion, IL
01.2007 - 01.2008
- Provided nursing assistance to residents in a long-term-care facility.
- Assisted residents with activities of daily living including helping with meals, assisting certified nursing assistants in transferring residents using assistive devices, bathing, dressing and grooming.
- Responsible for assisting the residents down to the dining room for meals.
- Responsible for passing ice and giving residents snacks.
Education
High School -
01-2004
Certified Nursing Assistant
Nursing Pre-Requisites
01-2016
General Studies
01-2006
Skills
- Problem-solving skills
- Inventory organization
- Effective communication skills
- Pharmacy software proficiency
- Conflict resolution
- Active listening
- Critical thinking
- Data entry
- Product sales
- Service upselling
- Customer service
Certification
- CPhT - Certified Pharmacy Technician
- Certified Nursing Assistant
Languages
English
Timeline
Dietary/Pharmacy Technician Trainee - Southern Illinois Hospital
09.2023 - 03.2026
Catering Assistant - Catered Impressions
08.2022 - 05.2023
Live In Caregiver - Home Health Aide
01.2017 - 07.2022
Server - Applebee’s Bar and Grill
02.2016 - 12.2016
Server - O’ Charley’s Bar and Grill
07.2015 - 02.2016
Certified Nursing Assistant - Crossroads Community Hospital
12.2011 - 08.2012
Server - Applebee’s Bar and Grill
05.2010 - 02.2011
Bartender - Perfect Shot
10.2008 - 01.2010
Resident Assistant - Parkway Manor
01.2007 - 01.2008
Server - Walkers Bar and Grill
05.2006 - 10.2008
Rend Lake College - , Certified Nursing Assistant
Rend Lake College - , Nursing Pre-Requisites
Rend Lake College - , General Studies
Benton Consolidated High School - High School,