Lauren Bergamo
Albuquerque
Summary
Detail-oriented professional recognized for strong communication and collaboration abilities. Demonstrated success in monitoring client progress and facilitating engaging group sessions, leading to improved client satisfaction. Extensive experience in customer service and client support, with a focus on problem-solving and team collaboration. Proven track record as a Patient Care Coordinator, directing high-quality and efficient patient care programs while ensuring compliance with health regulations.
Overview
4
4
years of professional experience
Work History
Care Coordinator
Icarus Behavioral Health
Albuquerque
06.2025 - 09.2025
- Monitored client progress and ensured adherence to rehabilitation protocols.
- Supervised medication administration to maintain compliance with health regulations.
- Facilitated two daily group sessions to promote engagement in rehabilitation activities.
- Assisted clients with concerns and needs to enhance overall support.
- Encouraged clients to persist in rehabilitation efforts, fostering motivation.
- Completed shift reports and documented client movements for accurate record-keeping.
Barista
Starbucks
Albuquerque
07.2024 - 05.2025
- Prepared coffee and espresso beverages tailored to customer preferences.
- Maintained organized workstations and ensured equipment cleanliness.
- Delivered exceptional customer service in high-pressure environments.
- Assisted with inventory management and restocked supplies as required.
- Collaborated with team members to enhance service efficiency.
- Operated cash register, ensuring accurate transaction processing.
- Educated customers on menu items and drink customization options.
- Managed daily morning rush, providing efficient and calm customer service.
Nurse Tech/ Unit Secretary
Presbyterian
Albuquerque
04.2024 - 06.2024
- Assisted nursing staff with patient care activities including bathing, dressing, and feeding.
- Maintained cleanliness and organization of patient care areas to ensure safety.
- Responded promptly to emergency situations, adhering to established protocols.
- Communicated effectively with patients to address needs and concerns.
- Conducted regular rounds to monitor patients' comfort and report changes in condition.
- Turned and repositioned bedridden patients to enhance blood circulation and prevent bedsores.
- Collected specimens for laboratory testing while ensuring confidentiality per HIPAA regulations.
- Demonstrated exceptional customer service in interactions with patients, visitors, and healthcare professionals.
Sales Associate
REI
Albuquerque
04.2022 - 03.2024
- Delivered exceptional customer service by assisting in product selection and addressing inquiries.
- Maintained well-stocked shelves and organized product displays to enhance shopping experience.
- Processed transactions accurately, managing payments and issuing receipts with precision.
- Collaborated with team members to foster a welcoming store environment for customers.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Participated in inventory counts, optimizing stockroom organization for efficiency.
- Educated customers on promotions and loyalty programs to boost engagement.
- Followed company policies regarding safety, cleanliness, and merchandising standards.
Assistant Teacher
Kiddie Academy
Albuquerque
08.2021 - 04.2022
- Assisted lead teacher in preparing and organizing classroom materials for effective learning.
- Supported students in daily activities, enhancing their engagement and development.
- Maintained clean and safe classroom environment, prioritizing student well-being.
- Collaborated with teachers to implement lesson plans, ensuring clarity and consistency.
- Managed student behavior, fostering a positive and respectful atmosphere.
- Communicated with parents regarding student progress and concerns for transparency.
- Encouraged positive interactions among children to promote involvement in activities.
- Implemented strategies to maintain an orderly and safe learning environment.
Education
Some College (No Degree) - Business Administration
University of New Mexico
Albuquerque, NMSkills
- Customer service
- Team collaboration
- Effective communication
- Time management
- Problem assessment
- Patient care
Affiliations
- creativity in all situations and passionate in art projects
- organization in all areas from work to home
Timeline
Care Coordinator
Icarus Behavioral Health
06.2025 - 09.2025
Barista
Starbucks
07.2024 - 05.2025
Nurse Tech/ Unit Secretary
Presbyterian
04.2024 - 06.2024
Sales Associate
REI
04.2022 - 03.2024
Assistant Teacher
Kiddie Academy
08.2021 - 04.2022
Some College (No Degree) - Business Administration
University of New Mexico