Lauren Berrios

• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
• Monitored client progress through regular follow-up contacts.
• Maintained accurate case records and documentation according to agency guidelines.
• Assessed clients' needs, developed service plans and monitored progress towards goals.
• Counseled clients on available resources within the community that could help meet their needs.
• Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
• Developed trusting relationships with social services, health care providers and governmental agencies.
• Participated in regular team meetings and in-house training sessions to boost group effectiveness.
• Adhered to ethical principles and standards to protect clients' confidential information.
• Provided crisis intervention support for clients in emergency situations.
• Conducted home visits to assess the safety of living environments for clients.
• Coordinated transportation services for clients who lacked access to reliable transportation.
• Educated clients about mental health conditions, medications and self-care techniques.
• Collaborated with medical professionals to coordinate treatment plans for clients.
• Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
• Attended court hearings as a representative of the organization when needed.
• Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
• Established and maintained relationships to meet community needs and avoid service duplication.

• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Processed payments accurately and efficiently with POS system.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Performed opening and closing duties including restocking supplies.
• Greeted customers and provided excellent customer service.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.

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• Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
• Developed individualized service plans based on client's strengths and identified needs.
• Maintained updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
• Evaluated clients and formulated individualized service plans outlining short-term and long-term goals.
• Conducted outreach activities in the community in order to identify potential new referrals for program services.
• Coordinated referrals for mental health counseling, substance abuse treatment and other community resources.
• Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
• Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
• Followed strict policies and procedures to maintain client confidentiality and keep data private.
• Created monthly reports summarizing caseload activities for review by supervisor.
• Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
• Developed relationships with local agencies to ensure access to necessary services for clients.
• Coordinated case management functions through placement monitoring, crisis intervention and discharge planning.
• Attended court hearings when appropriate to provide testimony regarding client status or progress towards goals.
• Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.

• Strengthened traceability by developing organization systems for contracts, records, reports, and agendas.
• Managed multiple calendars for multiple managers simultaneously; scheduled appointments accordingly.
• Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
• Performed data entry tasks in an accurate and timely manner.
• Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
• Provided administrative support to department staff, including scheduling appointments and organizing meetings.
• Organized training, client meetings, team meetings and events.
• Handled confidential documents in a secure manner while ensuring privacy regulations were met.