Lauren Berrones
Glen Rose,TX
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 10+ years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
16
16
years of professional experience
Work History
Barista
Grounded Coffee Shop
Glen Rose, TX
11.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Adhered to health department regulations concerning sanitation standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Utilized POS system to receive and process customer payments.
- Input orders into point of sale system and handled customer payments.
- Described menu items to customers and suggested appealing products.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Provided customers with product details, coffee blends and preparation descriptions.
- Restocked product displays based on demand and projected sales.
- Weighed, ground and packed coffee beans for customer purchase.
Cashier
Cheerful Heart Gifts & Boutique
Glen Rose, TX
10.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
Delivery Driver
Cheerful Heart Gifts & Boutique
Glen Rose, TX
12.2022 - Current
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Assisted warehouse personnel in packing orders when necessary.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
Instructional Aide
Glen Rose Independent School District
Glen Rose, TX
07.2019 - 05.2022
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Delivered instruction individually or in small groups with support from instructor.
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Worked one-on-one with special needs students, delivering guidance and reassurance.
Receptionist
Lakeside Physicians
Granbury, TX
02.2016 - 07.2019
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Took accurate messages for staff and management to facilitate open and speedy communication
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management
- Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions
- Answered and directed incoming calls using multi-line telephone system
Soldier
US Army
Fort Hood, TX
04.2008 - 06.2012
- Maintained over $2.5 million in equipment with no loss
- Assured consistent quality control through development of spreadsheets, item lists and other documents to track materials in company inventory
- Managed receipt, storage and issue of all chemical equipment
- Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Coordinated daily and weekly schedules and monthly calendar obligations for 150+ Soldiers
- Maintained attendance records, taking note of staff vacation time, sick days and personal days
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
Education
Associate of Science - Health Sciences
American Military University
Charles Town, West Virginia 02.2021
BBA - Business Administration
American Military University
Charles Town, West VirginiaAssociate of Applied Science - Diagnostic Medical Sonography
Weatherford College
Weatherford, TXSkills
- Documentation and reporting
- Reviewing records
- Effective time manager
- Valid Texas driver's license
- Exceptionally organized
- Schedule management
- File and data retrieval systems
- Microsoft Office knowledge
- Organizing packages
- Records management systems
- Multi-line phone systems
- Data entry documentation
- Faxing documents
- Managing office supplies
- Mail management
- Clean driving record
- Clean criminal background
- Classroom inclusion
- Faculty collaboration
- IEP adherence
- Communication
- Good work ethic
- Multitasking
- Reliable & trustworthy
- POS Systems
- Cash Handling
- Espresso Machine Operation
- Beverage Preparation
- Positive and Professional
- Speedy and Efficient
- Professional Demeanor
- Order Taking
- POS System Operation
- Team Player
Timeline
Barista
Grounded Coffee Shop
11.2023 - Current
Cashier
Cheerful Heart Gifts & Boutique
10.2023 - Current
Delivery Driver
Cheerful Heart Gifts & Boutique
12.2022 - Current
Instructional Aide
Glen Rose Independent School District
07.2019 - 05.2022
Receptionist
Lakeside Physicians
02.2016 - 07.2019
Soldier
US Army
04.2008 - 06.2012
Associate of Science - Health Sciences
American Military University
BBA - Business Administration
American Military University
Associate of Applied Science - Diagnostic Medical Sonography
Weatherford College
Similar Profiles
Eddie BellEddie Bell
Cook at Stay Grounded Coffee ShopCook at Stay Grounded Coffee Shop
Anesa PatrawAnesa Patraw
Barista at Grounded Patio CoffeeBarista at Grounded Patio Coffee
Vasylyna UkolovaVasylyna Ukolova
Barista at Coffee Shop «Coffee, Wine & More»Barista at Coffee Shop «Coffee, Wine & More»