Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Languages
Interests
Timeline
Hi, I’m

Lauren Bertuco

Dauberville,PA
Lauren Bertuco

Summary

Hardworking and dependable team contributor with strong organizational capabilities. Highly motivated and experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines with a positive attitude. Possesses versatile skills in problem-solving, customer service, team leadership, and collaboration. Skilled in working under pressure in fast-paced environments. Brings fresh perspective and strong commitment to quality and success.

Overview

15
years of professional experience
1
Certification

Work History

Lovely By Lauryn

Small Business Owner
08.2012 - Current

Job overview

  • Managed inventory systems to optimize stock levels and reduce waste.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Designed promotional materials to increase brand awareness in local community.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

Cousin's Pub & Co.

Bartender
03.2020 - 06.2025

Job overview

  • Learned and practiced cocktail preparation techniques to ensure quality beverage offerings.
  • Assisted in maintaining cleanliness and organization of bar area for optimal service efficiency.
  • Engaged with customers to provide recommendations and enhance overall dining experience.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Created attractive bar displays by strategically arranging bottles and glasses.

Pure Romance

Advanced Sales Consultant
09.2015 - 02.2025

Job overview

  • Developed tailored sales strategies to meet diverse client needs.
  • Facilitated product demonstrations and training sessions for clients.
  • Developed and executed comprehensive marketing strategies for successful event promotions.
  • Managed logistics and vendor relationships to ensure seamless event execution.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed comprehensive post-event reporting packages that provided stakeholders with valuable insights into attendee engagement, satisfaction, and areas for improvement.
  • Delivered exceptional event experiences by overseeing all aspects of event production from concept to execution.
  • Boosted attendee satisfaction scores by regularly soliciting feedback and incorporating suggestions into future events planning processes.
  • Fostered a culture of continuous improvement within the team by encouraging open communication, collaboration, and ongoing professional development.
  • Leveraged social media platforms to increase visibility, drive engagement, and generate leads for upcoming events.
  • Optimized sales team performance through regular coaching sessions, goal-setting exercises, and performance reviews.
  • Enhanced brand awareness through managing and executing high-impact, targeted marketing campaigns.
  • Increased event attendance rates by creating engaging promotional materials and employing targeted marketing strategies to reach potential attendees.
  • Implemented cost-saving measures without compromising on product or service quality.
  • Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
  • Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Trained and guided team members to maintain high productivity and performance metrics.

BlackJax American Pub & Grill

Bartender
07.2019 - 05.2024

Job overview

  • Adapted quickly to fast-paced environment, ensuring timely service during peak hours.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Learned and practiced cocktail preparation techniques to ensure quality beverage offerings.
  • Engaged with customers to provide recommendations and enhance overall dining experience.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Blackjax American Pub & Grill

Banquet Bartender
07.2019 - 05.2024

Job overview

  • Delivered exceptional service by mixing and serving beverages at high-volume events.
  • Trained and mentored junior bartenders, enhancing team performance and service quality.
  • Collaborated with event coordinators to create customized drink menus tailored to client preferences.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
  • Resolved customer inquiries and complaints promptly, fostering positive guest experiences.
  • Monitored alcohol consumption and enforced responsible serving policies to ensure guest safety.
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Set up glassware, liquor, and other necessary supplies for special events.
  • Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
  • Set and reset tables to support serving staff.
  • Assisted in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.
  • Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
  • Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
  • Handled emergency situations calmly and efficiently such as spills or broken glassware incidents without disrupting overall event flow or guest enjoyment levels.
  • Poured and prepared mixed drinks for over 200 customers daily.
  • Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
  • Developed rapport with guests through personalized service that met individual preferences while adhering to company guidelines.
  • Recommended appropriate wines for individual tastes and food selections.
  • Supported efficient service delivery by preparing garnishes, syrups, infusions, and other ingredients ahead of time as needed.
  • Assisted in training new banquet bartenders, sharing best practices and techniques to maintain consistent service standards across the team.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

A&L Photography

Photographer
01.2013 - 07.2020

Job overview

  • Captured diverse subjects, ensuring high-quality images through expert use of lighting and composition techniques.
  • Developed creative concepts that aligned with client visions, enhancing overall project satisfaction and engagement.
  • Served a diverse range of industries, including weddings, boudoir, fashion shoots, and family portraits.
  • Managed post-production processes, utilizing advanced editing software to deliver polished final products efficiently.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Captured stunning images by utilizing various lighting techniques and creative compositions.
  • Photographed high-quality images for various print and digital projects.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
  • Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
  • Managed social media accounts, showcasing portfolio and attracting new clients through engaging content.
  • Selected and set up appropriate props, backdrops, and lighting.
  • Captured stunning images for variety of projects.
  • Utilized various types of camera equipment to capture best possible shots.
  • Collaborated with other photographers and videographers to capture special events.
  • Collaborated with clients to create engaging photo albums.
  • Facilitated printing of images for client's portfolio.
  • Provided direction to subjects, creating a relaxed atmosphere for natural expressions.
  • Enhanced client satisfaction with attentiveness to their specific needs and preferences in wedding photography.

Whiskey Girl Saloon

Bartender
09.2019 - 03.2020

Job overview

  • Supervised bar operations, ensuring compliance with health and safety regulations.
  • Developed innovative cocktail recipes, enhancing customer satisfaction and loyalty.
  • Trained and mentored junior bartenders, improving team efficiency and service quality.
  • Managed inventory levels, reducing waste through effective stock control practices.
  • Implemented new POS system features, streamlining order processing and payment methods.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Genesis HealthCare Sanatoga Court

Receptionist
01.2010 - 02.2011

Job overview

  • Managed front desk operations, ensuring efficient workflow and exceptional customer service.
  • Assisted with all nursing duties in each department whenever staff volume was low.
  • Maintained accurate records of visitor logs and correspondence for streamlined communication.
  • Developed and maintained filing systems, ensuring easy access to important documents.
  • Collaborated with team members to enhance office efficiency and improve overall operations.
  • Maintained electronic health records, updating information promptly for efficient access.
  • Attended medical staff meetings and training sessions.
  • Proficiently attended CPR class and received proper certification.
  • Resolved patient inquiries and concerns tactfully, fostering a welcoming environment for visitors.
  • Coordinated visitor scheduling, check-in, check-out and payments for billing.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients and visitors.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Assisted healthcare providers with tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.
  • Compiled information from files and research to satisfy information requests.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

Full Sail University
Winter Park, FL

Bachelor of Science from Music Production
11-2027

University Overview

  • Full Sail New Momentum Scholarship Recipient
  • Full Sail Tech Assistance Scholarship Recipient


  • Relevant Coursework: Sound Engineering & Music Theory


  • 4.0 GPA

Pottstown Senior High School
Pottstown, PA

High School Diploma
06-2010

University Overview

  • Honor Roll 2009, 2010


  • Extracurricular Activities: Music, Photography, Yearbook Committee.


  • Professional Development: Writing

Skills

  • Customer service
  • Sales and upselling techniques
  • Team leadership
  • Professionalism
  • Strong multitasking
  • Writing lyrics
  • Creative artistic vision
  • Digital audio workstations
  • Event promotion
  • Continued education
  • Attention to detail
  • Image editing
  • Visual storytelling

Certification

  • RAMP Certified
Availability
See my work availability
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friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeInternshipGig Work

Work Location

RemoteHybridOn-Site

Important To Me

Paid time offCareer advancement

Languages

English
Full Professional

Interests

Music

Timeline

Bartender

Cousin's Pub & Co.
03.2020 - 06.2025

Bartender

Whiskey Girl Saloon
09.2019 - 03.2020

Bartender

BlackJax American Pub & Grill
07.2019 - 05.2024

Banquet Bartender

Blackjax American Pub & Grill
07.2019 - 05.2024

Advanced Sales Consultant

Pure Romance
09.2015 - 02.2025

Photographer

A&L Photography
01.2013 - 07.2020

Small Business Owner

Lovely By Lauryn
08.2012 - Current

Receptionist

Genesis HealthCare Sanatoga Court
01.2010 - 02.2011

Full Sail University

Bachelor of Science from Music Production

Pottstown Senior High School

High School Diploma

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