Hi, I’m
Lauren Biggus
Florissant,MO
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Dedicated HVAC customer relations professional successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and empathetic understanding. Centered on building customer satisfaction and loyalty with high-quality support.
Overview
1
year of professional experience
5
Certifications
Work History
ACE Service Experts
Customer Relationship Manager
09.2022 - Current
Job overview
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Created customer support strategies to increase customer retention.
- Educated customers about Product or Service options and processed purchases.
- Assisted customers with opening accounts and signing up for new services.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Education
Glenbard South HighGlen Ellyn, IL
General from General Studies
05.2001
Skills
- Customer Relations
- Proficient in Field Edge, Praxiss, Excel
- Account Updates
- Sales Techniques
- CRM Software
- Service Billing Arrangements
- Customer Needs Assessment
- Contract Negotiation
- Cross-Selling and Up-Selling
- Professional and Courteous
Certification
- Praxiss10 Yes, Finance it
- Praxiss10 Perfect Phone Etiquette
- Praxiss10 Gas Furnace Tune Up
- Praxiss10 Selling Technician Tune Up
- Praxiss10 Dynamic Indoor Air Quality
Timeline
Customer Relationship Manager
ACE Service Experts
09.2022 - Current
Glenbard South High
General from General Studies
- Praxiss10 Yes, Finance it
- Praxiss10 Perfect Phone Etiquette
- Praxiss10 Gas Furnace Tune Up
- Praxiss10 Selling Technician Tune Up
- Praxiss10 Dynamic Indoor Air Quality
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