LAUREN BILLUPS
Yeadon,PA
Summary
Committed Healthcare Worker with over ten years of experience in delivering exceptional support to medical staff. A natural leader characterized by a proactive 'get it done' attitude. Skilled in administrative support within healthcare settings, adept at tasks like care coordination across departments, managing schedules, maintaining patient accounts, and overseeing all correspondence for patients and facilities. Possesses strong customer service, communication, and meticulous attention to detail, along with a comprehensive understanding of medical industry practices and terminology.
Overview
18
18
years of professional experience
Work History
Medical Administrative Assistant (Administrator on Duty) (AOD, MAA)
Corporal Michael J. Crescenz medical center
06.2022 - Current
- Manage all of the administrative functions after regular business hours, representing the Medical Center Director and the Office Manager during the "WHEN" hours: weekends, holidays, evenings and nights ; all of the hours outside the regular daytime office hours
- Served as a valuable resource for personnel assigned to atypical shifts or positions like medical clerks, telephone operators, admitting and clinic clerks.
- Organize transportation services for eligible veterans first by collecting patient data to ensure qualification into the travel program; and for veterans being transferred outside of the VA, emergent and non-emergent including ambulance, wheelchair van, or Uber health connect
- Fulfilled responsibilities as designated representative for decedent affairs, facilitating meetings and proactively ensuring all necessary paperwork was completed prior to burial
- Provides admin authority, guidance and advice to clinical management and staff concerning administrative matters necessary for operation of the medical center including bed management
- Managed coverage for irregular tours and organized AOD schedule.
- Coordinates non-routine contacts received at the medical center and responds to non-routine patient condition inquiries
- Generated daily report/log of activities, gains and losses sheet, historical inpatient listing, and other statistical reports while meticulously verifying for errors or missed steps from prior day's tasks.
- Oversees determination of eligibility and guides HAS personnel as an advisory resource
- Ensured accurate and efficient time tracking/ posting overtime/ and processing timecards for all employees in the department, serving as timekeeper
- Facilitated effective management of the medical center by being responsible for securing required resources and acting as the primary contact point for all administraive matters.
- Facilitated communication and collaboration among physicians and healthcare professionals to seamlessly transfer patients to higher level of care, or accepting veterans that need to come to the VA medical center.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Greeted patients, checked insurance coverage, and verified both identification and veteran status.
- Coordinates non-routine contact at the medical center outside regular operating hours and assisted in emergency response by prioritizing and determining appropriate course of action.
Advanced Medical Support Assistant
Corporal Michael J. Crescenz medical center
Philadelphia, PA
05.2020 - 06.2022
- Ensured timely delivery of urgent messages from patients to their mental health provider by effectively managing multiple incoming call lines.
- Provide advice to patients and family members, maintains confidentiality of patient information during verification
- Demonstrated expertise in utilizing CPRS, Vista, and VSE to efficiently organize patient data
- Ensured efficient patient intake process by promptly contacting the appropriate medical staff
- Provided support to veterans by managing their appointment scheduling requirements
- Contacted new referral consults to the behavioral health department on behalf of the assistant chief, facilitating initial appointments and identifying veterans' concerns.
- Process return to clinic orders in timely manner ensuring the veteran follows up with their mental health provider
- Appointed as Timekeeper for HAS employees
- VATAS trained
- Gained extensive expertise as a Veteran Care Helper while supporting nurses at the CLC. Demonstrated skills encompassed monitoring vitals, handling bed care duties, overseeing feeding and cleaning practices, and accurately positioning nursing care residents.
- Training of new hires entering the department, from check-in, registration, to check-out, making appointments
- Also crossed trained to assist the sister-departments, audiology and radiology
Patient Service Coordinator
Good Shepherd Physical Therapy
Phila, PA
11.2019 - 05.2020
- Greeted and assisted all patients upon their arrival at the practice
- Collaborate with a physical therapist to administer patient care
- Organized and oversaw therapy appointment scheduling and coordination.
- Provided patient education regarding therapy modalities and facilitated completion of required documentation
- Confirmed coverage for telehealth and therapy services through direct communication with insurance providers.
- Maintained meticulous records of all financial transactions to reconcile at close of business
Pre-registration Specialist
Hosp of the Univ of PA - Dept of Radiology Revenue Cycle
08.2017 - 11.2019
- Secured approvals for various modalities including MRI and CAT scans in the work queue
- Collaborated with a 40+ member team to obtain end-of-day approval for all scans
- Maintained a high productivity level, handling an average of 30-40 authorizations daily
- Ensured effective communication by promptly informing patients about their appointment or test approval/ cancellation, and providing guidance on what to do next
- Assisted in providing crucial details during peer-to-peer interactions with healthcare professionals.
- Implemented necessary protocol modifications for different CPT codes
- Demonstrated comprehensive understanding of patient insurance procedures, including obtaining authorizations and verifying benefits
- Skilled in navigating health insurance requirements while possessing extensive knowledge in medical terminology, procedure codes and diagnosis codes
- Collected payments for various high deductible insurance plans through phone transactions
Patient Service Representative
Hospital of the Univ of PA - Dept of Surgery
10.2009 - 08.2017
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Scheduling of inpatient/outpatient surgeries, new, return and post op patients
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Scheduling and organizing of patients’ schedule with our specific bariatric guidelines
- Precert and schedule radiology requests as ordered by surgeons
- Triage walk in patients as well as patients over the phone and deliver messages to appropriate physician
- Exceptional customer service skills in dealing with different types of patients
- Register new patients in data base for bariatric consultations
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Transmit correspondence or medical records by mail, e-mail, or fax
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
Senior Secretary
Hosp of the Univ of PA - Dept of Otorhinolaryngology
02.2006 - 10.2009
- Provided prompt assistance by answering telephone inquiries and redirecting calls accordingly
- Executed clerical and administrative responsibilities including supply maintenance
- Organized and finalized patient schedules for diagnostic appointments, surgeries, and medical consultations
- Accurately completed various insurance and claim forms
- Utilize office equipment and software applications to efficiently complete tasks like preparing reports, invoices, financial statements, letters, case histories and medical records.
- Greeted and directed visitors to appropriate staff after ascertaining the purpose of their visit.
- Coordinated and facilitated hospital admissions for patients
- Scheduled and maintained appointment calendars efficiently
- Transmit information or documents to patients, using computer, mail, or facsimile machine
- Conducted weekly patient briefing meetings to ensure residents were well-informed about upcoming surgeries.
- Oversaw student performance in managing patient correspondence, mailings, and assigned responsibilities.
- Acted as secretary to all one year fellowship physicians
- Schedule professional or personal meetings for physician as directed
Education
h.s. diploma -
Evelyn Graves Christian Academy
Philadelphia, PA06-2004
Some college -
Skills
- Multitasking and Organization
- EMR Software
- Problem-Solving
- Physician assistance
- Professionalism and Discretion
- Patient Registration
- Emergency Procedures
- Office Administration
- Flexible Schedule
- Medical Terminology
- Patient Relations
- Attention to Detail
- Computer Skills
- Workload Management
- Phone and Email Etiquette
Awards
- Received 2021 Teamwork AMSA award at VA hosp. Given by HAS leadership.
- Received “GOOD CATCH” award given by Karen Flaherty-Oxler for assisting in a rapid response call in 2021.
Timeline
Medical Administrative Assistant (Administrator on Duty) (AOD, MAA)
Corporal Michael J. Crescenz medical center
06.2022 - Current
Advanced Medical Support Assistant
Corporal Michael J. Crescenz medical center
05.2020 - 06.2022
Patient Service Coordinator
Good Shepherd Physical Therapy
11.2019 - 05.2020
Pre-registration Specialist
Hosp of the Univ of PA - Dept of Radiology Revenue Cycle
08.2017 - 11.2019
Patient Service Representative
Hospital of the Univ of PA - Dept of Surgery
10.2009 - 08.2017
Senior Secretary
Hosp of the Univ of PA - Dept of Otorhinolaryngology
02.2006 - 10.2009
h.s. diploma -
Evelyn Graves Christian Academy
Some college -
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