Lauren Bilyew
Uniontown,OH
Summary
Seasoned HR leader with expertise in employee benefits, HRIS systems, and data auditing and analytics. Well-versed in evaluating employee programs to pick optimal solutions meeting the company and employee needs. Forward-thinking and driven with a hands-on and analytical approach.
Overview
13
13
years of professional experience
Work History
Senior Payroll and Benefits Manager
CommentSold, Inc
05.2022 - 07.2023
- Administer bi-weekly payroll in Zenefits and ADP Workforce Now for a fully remote workforce
- Ensure data integrity for payroll reporting between People Operations and Finance teams
- Oversee deposits to CommentSold employee’s HSA and 401(k) accounts
- Responsible for the successful audit, set up, and maintenance of CommentSold’s multi-state tax accounts, such as withholding and unemployment
- Own responses to UI claims (U-SIDES) and all tax-related correspondence between entities and the company regarding wage tax, state benefits, and UI
- Track data integrity in our Benefits Administration portal and owning QLE administration
- Oversee administration of COBRA for terminated employees utilizing a third-party vendor
- Administer all types of personal leaves offered at CommentSold, including paid parental leave, FMLA, short-term disability, military leave, bereavement leave, and jury duty leave
- Conduct audits and ensure compliance for worker’s compensation, state-by-state disability, and state-by-state paid sick leave laws
- Assist in annual compliance submissions and recordkeeping: Form 5500, ACA, EEO-1, 1095-C, Medicare Part D Notice, SAR, OSHA, etc
- Stay abreast of all updates to state and federal employment and benefit laws, ensuring compliance as new legislation emerges
- Maintain company-wide postings of federal and state posters and notices
- Act as the main point of contact and SME for complex benefit-related issues and questions, working as escalation for inquiries brought to the attention of our People Engagement Specialist
- Partner with the Director of People Operations for maintenance of vendor relationships for HRIS, 401k, HSA, COBRA, and AOR
- Participate as a stakeholder and initiate CommentSold’s annual enrollment process
- Partner with the Director of People Operations to vet viable benefit vendors and strategize on future growth in relation to headcount and employer-funded options
- Continue to build, advocate, and analyze CommentSold’s current company-wide tech stack
Senior Benefits Analyst
Trusted Health, Inc
01.2022 - 05.2022
- Reports to Extended Workforce HR Operations Manager; Oversee the Benefits Strategy, Data, Administration, and Compliance of all nurse benefit programs, including medical, dental, vision, and other ancillary benefits
- Implement and monitor our Benefits strategies and procedures
- Maintain in-depth knowledge and expertise in employee benefits services, make recommendations on pending legislative actions regarding benefits, conduct benefits research, respond to benefits issues, and answer benefits queries
- Research and evaluate complex human resource and employee benefit issues; develop effective solutions and options; develop costing and implementation proposals
- Ensure the accuracy of all benefits enrollments in the HRIS to provide vendors with accurate eligibility information
- Perform quality checks of benefits-related data
- Analyze the flow of employee benefits data and develop internal procedures, guidance, and training for staff to facilitate the timely and accurate update of employee information and benefits records
- Identify necessary changes in business processes to ensure efficient and accurate workflow and the best utilization of system capabilities to fit the Agency business needs
- Work with HR Leadership and other staff to develop and implement improved processes
- Assist employees regarding benefits claim issues and plan changes
- Distribute all benefits enrollment materials and determine eligibility
- Enroll employees with carriers and process life status changes
- Respond to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries
- Manage the annual renewal and open enrollment process
- Coordinate and correspond with various internal and external customers, such as brokers and benefit plan administrators (external); directors, managers, departments, and staff (internal)
- Effectively interpret FMLA implications as they relate to leaves of absences/disabilities
- Ensure compliance with Federal and State laws, including, but not limited to Affordable Care Act, Consolidated Omnibus Budget Reconciliation Act (COBRA), Health Insurance Portability and Accountability (HIPPA), Family Medical Leave Act (FMLA), Oregon Family Leave Act (OFLA), etc
- Manage compliance processes such as: San Francisco’s HCSO program, ACA and EEO-1 reporting
- Develop and prepare communications to employees about benefit programs, procedures, claims and any other government mandated disclosures
Benefits and HRIS Analyst
Trusted Health, Inc
12.2019 - 12.2021
- Reports to Extended Workforce HR Manager; Oversee the Benefits Strategy, Data, Administration, and Compliance of all nurse benefit programs, including medical, dental, vision, and other ancillary benefits
- Responsible for supporting and maintaining the organization’s HRIS applications and modules
- Has been successful in updating HR processes and procedures to assist in the scaling of the extended workforce from 300 employees to over 3,000 nurses
- Successful in managing the transition and implementation of ADP Workforce Now from Lumity, which improved employee experience, data integrity, and analytics
- Distribute all benefits enrollment materials and determine eligibility
- Maintain in-depth knowledge and expertise in employee benefits services, make recommendations on pending legislative actions regarding benefits, conduct benefits research, respond to benefits issues, and answer benefits queries
- Manage the annual renewal and open enrollment process
- Coordinate and correspond with various internal and external customers, such as brokers and benefit plan administrators (external); directors, managers, departments, and staff (internal)
- Provide technical support, troubleshooting, and guidance to over 3,000 HRIS users
- Collaborate with other HR staff & senior leadership to identify system improvements and
- Enhancements; recommend and implement solutions and process improvements
- Manage permissions, access, personalization, and similar system operations and settings for HRIS users
- Compile or assist with the acquisition of complex data reports, summaries, and logs for the HR team and other staff
- Serve as lead representative and liaison between HR, information services, external vendors, and other stakeholders for HRIS design and implementation projects
- Maintain knowledge of trends and developments in HRIS providers, vendors, and technology
- Address & resolve issues blocking payroll processing
- Train system users on functionalities and new features
- Import over 50 new hires weekly and update employee records with new hire information
- Troubleshoot and report technical issues
- Weekly auditing of all active (3,000+) employees HRIS information to ensure data integrity and
- Accuracy for weekly payroll processing
Human Resources Business Partner
Summit Psychological Associates, Inc
04.2019 - 11.2019
- Reports to the President; responsible for planning, implementing, and monitoring all human resources activities for the agency
- Prepare and update employment records related to hiring, transferring, promoting, and terminating staff
- Maintain personnel files to meet accreditation standards
- Perform reference checks prior to the hiring of new employees
- Communicate human resources policies, procedures, laws, and standards to new and existing employees
- Communicate necessary changes to human resources policies and procedures to the Quality Assurance Committee
- Ensure new hire paperwork is completed and processed
- Inform job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc
- Address any employment relations issues, such as work complaints and harassment allegations
- Monitor vacation time for employees and maintaining a vacation schedule that is communicated to staff on a monthly basis
- Assist employees with issues and concerns regarding their benefits package, troubleshoot problems and serve as liaison between employee and vendor
- Administer FMLA process
Benefits and FMLA Specialist
Summit County Developmental Disabilities Board
11.2017 - 12.2018
- Reports to the Director of Human Resources; oversee all HR benefits functions including day-to-day Benefits Administration, manage annual Benefits Open Enrollment, conduct the FMLA process, and assist with annual benefits renewal
- Conduct new hire orientation to assist all new hires with benefits enrollment as well as provide an understanding of all employee benefits including health insurance, the wellness program, and FSA program
- Audit and reconcile monthly insurance invoices from vendors, ensuring that payroll deductions are accurate, and employees are enrolled in the correct benefit options
- Oversee employee eligibility for benefits and provide written communication regarding the benefits status of employees
- Assist employees with issues and concerns regarding their benefits package, troubleshoot problems and serve as liaison between employee and vendor
- Interpret human resources policies and procedures with regards to benefits and assist with development of benefits policies
- Communicate information regarding the EAP (Employee Assistance Program) program to employees to help with issues at home or at work which helped the employee balance their home and work life
- Act as key contact regarding the HSA program; answered employee questions and maintained and transmitted eligibility and contribution files
- Participate in special projects such as Benefits Fairs, United Way Campaign, and Wellness Seminars
- Develop, maintain, and update procedures for reports processing and other activity, specifically during benefits transition into a Health Care Consortium
- Assist employees with filing health, dental, and prescription claims for reimbursement
Benefits Analyst
Alliance Building Services
09.2015 - 09.2017
- Responsible for overseeing Summer 2017 Internship Program; organizing and managing lunch and learns where interns have the chance to hear from Senior Leadership on topics such as building their individual brands
- Had the opportunity to develop and compose a weekly company newsletter
- This resulted in higher employee engagement by requesting feedback through polls, an employee of the week, and new hire introductions
- Review and provide recommendations specific to benefits, benefit strategies, policies and procedures
- Develop and implement an annual communication strategy designed to effectively communicate new and existing benefit programs to employees
- Develop, implement, and maintain procedures to ensure accurate, efficient benefits administration in full compliance with applicable employment and benefit laws
- Assist CFO with payroll processing by gathering, reviewing, and approving payroll change documents and employee timecards
- Lead all activities related to annual benefits open enrollment including materials and employee
- Communications to educate and promote understanding of benefits plans and programs
- Review and approve benefits enrollments and Qualifying Event status changes in the Alliance benefits portal, advising employees of any needed corrections and verifying enrollments in vendor systems as necessary
- Assist the Benefits Manager with compliance items such as ACA, COBRA, form 5500, EEO-1 Reporting
- Determine time off benefit accruals for new hires, rehires and employment status changes
- Administration of personal LOA and FMLA with Operations Department and HR
- Input new employees into and removes terminated employees from the HRIS system (WinTeam), benefits portal, and 401k site
- Audit and process benefits billings for timely payment
- Conduct new employee benefits orientation, reviewing benefits, answering questions and ensuring new hires complete benefits enrollment in a timely manner
- Maintain up-to-date supplies of various employee benefits materials
- Provide recommended changes / improvements to current benefits programs
- Support the ongoing “management” of the various benefit vendors
- Maintain all benefits information accurately and timely
- Actively pursue process improvements in the administration of benefits
- Act as a liaison between employees and benefit providers to resolve problems and ensure effective utilization of plans and positive employee relations
Benefits Coordinator
Mitchell Martin, Inc
09.2014 - 09.2015
- Support positive employee relations by answering or escalating manager and employee questions/concerns regarding benefits, payroll, company policies, etc
- Investigate problems as needed and ensure answers, solutions or ownership by responsible parties
- With close attention to detail, coordinate and administer a complete new hire onboarding process for all W2 employees
- Collect, review, and save essential payroll documentation (i.e., I9, tax withholding, electronic deposits, emergency contacts, etc.)
- Ensure E-verify data on all new hires, as well as I9 document compliance
- Ensure employees have a full understanding of the benefits offered and provide them with continued HR and Benefits support throughout their employment
- Develop communication tools to enhance understanding of the company’s benefits package
- Design and distribute materials for benefits orientations, open enrollment, and summary plan descriptions
- Assist with client reporting requests for diversity, sick time or ACA compliance, as well as the yearly EEO-1 report
- Track sick time for employees in Jersey City, New York City, Philadelphia, and other states and cities with Sick Time Leave laws
- Process all unemployment claims
- Manage off-boarding process; communication with employees, notify payroll, and administer insurance company cancellation notices and COBRA notification
- Work closely with payroll/accounting department to process or correct HR and benefits transactions, deductions, and assist in resolving any discrepancy on the monthly bills; as well as identifying tax change statuses, including but not limited to reciprocal tax status
- Process employment verifications from 3rd parties, as well as written letters for past and present employees
- Assist with annual open enrollment and various other benefits projects
- Accurately enter or submit all employee enrollments into Medical, Dental, Commuter Benefits, FSA, Corporate Perks, and 401K employer administration websites
- Assist with administration of 401K plan; review and upload monthly files and communicate out to employees regarding their eligibility
Project Coordinator
Mitchell Martin, Inc
07.2013 - 09.2014
- Post open jobs to Applicant Tracking System and the company website
- Format resumes for IT consultants to apply to positions with our clients, some of the largest banks of NYC and other major US cities
- Process multi-state unemployment claims – file and/or challenge claims and serve as main point of contact for department of labor
- Prepare and send employee (W2), 3rd party, and independent contractor contracts for all new IT and Healthcare consultants
- Triage the main phone line, the fax queue, and process and drop off company mail
Finance and HR Projects Intern
Mitchell Martin, Inc
06.2010 - 01.2012
- Format resumes for job candidates
- Enter timesheet hours into payroll system
- Audit payroll general ledger reports
- Audit billing reports
- File employee records
Education
Bachelor of Arts - American Studies
SUNY College At Old Westbury
Skills
- Employee Benefits
- HR Information Systems
- HR Compliance
- Data Collection
- Benefit Auditing
- Policy Changes
- Tax Reporting
- Complex Problem-Solving
- Open Enrollment
- Employee Programs
- Implementation Skills
- Procedure Improvement
Accomplishments
- Achieved an increase in Employee Engagement by introducing a company newsletter that included employee polls, an employee of the week, and new hire introductions.
- Successfully managed the transition and implementation of ADP Workforce Now from Lumity, which improved employee experience, data integrity, and analytics.
- Collaborated with senior leadership to update HR Procedures, which assisted the company in scaling from 300 to over 3,000 employees.
- Resolved financial issues relating to a reduction in force by assisting in the research and transition to a Healthcare Consortium.
Timeline
Senior Payroll and Benefits Manager
CommentSold, Inc
05.2022 - 07.2023
Senior Benefits Analyst
Trusted Health, Inc
01.2022 - 05.2022
Benefits and HRIS Analyst
Trusted Health, Inc
12.2019 - 12.2021
Human Resources Business Partner
Summit Psychological Associates, Inc
04.2019 - 11.2019
Benefits and FMLA Specialist
Summit County Developmental Disabilities Board
11.2017 - 12.2018
Benefits Analyst
Alliance Building Services
09.2015 - 09.2017
Benefits Coordinator
Mitchell Martin, Inc
09.2014 - 09.2015
Project Coordinator
Mitchell Martin, Inc
07.2013 - 09.2014
Finance and HR Projects Intern
Mitchell Martin, Inc
06.2010 - 01.2012
Bachelor of Arts - American Studies
SUNY College At Old Westbury