Lauren Bixby
Myrtle Beach,SC
Summary
Passionate to uphold the Starbucks brand while achieving and exceeding store goals. Dedicated to serving our partners and customers by fostering a culture of joy and belonging.
Overview
19
19
years of professional experience
Work History
Store Manager Trainer
Starbucks
01.2019 - Current
- Trained and developed 10+ Assistant Store Managers/Store Manager Trainees and fostered their growth with ongoing connects.
- Inspired and supported 15+ partners in achieving Coffee Master completion
- Hired, trained, and developed 12+ Baristas to Shift Supervisor position.
- Peer mentor to 5+ Store Managers
- Led weekly peer team huddle calls to improve speed of service performance across district.
- Collaborated with Store Manager Trainers in South Carolina area to lead speed of service performance.
Store Manager
Starbucks
10.2018 - Current
- Increased store revenue achieving up to 18% sales comps over previous year.
- Managed seasonal business between 45k and 90k in weekly sales; achieved top sales week in Mid-Atlantic
- Transformed business to 24-hour operations for a 6-month sales peak period.
- Minimized loss prevention and waste through precise inventory practices and enforcing cash management standards.
- Led constructive Partner Development Conversations with partners focusing on performance, academic outlook, and career outlook.
- Set the standard for all partners to provide legendary customer service.
- Facilitated strong communication between team members through weekly meetings, use of MyDaily for communications, and a collaborative culture and work environment.
- Supported each partner's need in the number of hours they desired to facilitate job satisfaction and increase capabilities.
- Coached manager peers through challenging situations involving partner concerns or conflict resolution.
- Reduced hourly turnover by cultivating a positive work environment.
Assistant Manager
Starbucks
11.2017 - 09.2018
- Improved customer experience by addressing and resolving concerns promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels and improved store organization.
Shift Supervisor
Starbucks
06.2005 - 10.2017
Barista
Starbucks
03.2005 - 06.2005
Education
Business Communications
Arizona State University
Associate of Arts - Business Administration
Ashford University
2014
Queens College of The City University of New York
Flushing, NY2004
Skills
- Performance and Development
- Team Building among store team and peer team
- Starbucks store tools and resources
- Inventory Excellence to manage controllable contribution
- Manager of the Quarter, Quarter 4 of Fiscal Year 2022
- Coffee Master, 2015
- High volume and seasonal business operator
- Assisted opening 4 new store opens
Timeline
Store Manager Trainer
Starbucks
01.2019 - Current
Store Manager
Starbucks
10.2018 - Current
Assistant Manager
Starbucks
11.2017 - 09.2018
Shift Supervisor
Starbucks
06.2005 - 10.2017
Barista
Starbucks
03.2005 - 06.2005
Business Communications
Arizona State University
Associate of Arts - Business Administration
Ashford University
Queens College of The City University of New York
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